Associate Consultant, DB Pension Administration

Join Our Team as an Associate Consultant, DB Pension Administration at TELUS Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Are you ready to take your career to the next level and make a meaningful impact? As an Associate Consultant, DB Pension Administration, you'll be at the heart of managing DB administration activities and nurturing client relationships. Your consultative skills, project leadership, and deep understanding of pension and legislative knowledge will be crucial in supporting our DB Administration Team to thrive.

What You'll Do

Client Relationship Management:

• Build and maintain excellent relationships with client contacts.
• Participate in client meetings to ensure top-quality service.
• Be the go-to expert for administrative issues and legislative requirements.
• Coordinate a full spectrum of DB Admin services, including web tools and call center services.
• Use your knowledge of client contracts and service scopes to assist with invoicing.
• Escalate operational issues to the Service Delivery Manager for timely solutions.

Subject Matter Expertise:

• Verify benefit calculations, annual statements, and other reports according to pension plan rules and legislation.
• Review annual statements and consult with clients on any custom changes.
• Prepare membership/payment reconciliations and valuation data, resolving any data issues.
• Participate in system testing and follow testing protocols.
• Identify process improvement initiatives, present solutions, and implement changes where feasible.
• Attend training sessions to stay updated on industry topics and trends.

Project Management:

• Manage daily and year-end functions, ensuring resources are assigned, deliverables are met, and risks are mitigated.
• Lead special projects to drive success.
• Collaborate with resources across departments.

Talent Management and Coaching:

• Function as a team leader, overseeing other team members' work.
• Conduct annual performance reviews and provide regular performance feedback.
• Mentor and support the growth and development of team members.
• Conduct training sessions to enhance skills and knowledge.

What You Bring

• 5-7 years of DB Pension Administration experience.
• Post-secondary education; CEBS or PPAC designation is a plus.
• Independent, detail-oriented, highly organized, and accountable.
• Strong knowledge of provincial pension and tax legislation.
• Exceptional customer focus with strong professional acumen.
• Excellent communication, project management, presentation, and negotiation skills.
• Strong interpersonal, leadership, and team-building skills.
• Proficient in MS Word, Excel, and PowerPoint.
• Experience with pension administration software.
• Bilingualism (English and French) is an asset.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Key skills/competency

• DB Pension Administration
• Client Relationship Management
• Pension Legislation
• Project Management
• Benefit Calculations
• Data Reconciliation
• Process Improvement
• Team Leadership
• Customer Focus
• Pension Administration Software