ServiceNow Implementation Specialist
@ TELUS Digital

Hybrid
CA$110,000
Hybrid
Full Time
Posted 21 hours ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @telusdigital.com
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Job Details

Overview

As a ServiceNow Implementation Specialist at TELUS Digital, you will lead end-to-end platform implementations, covering instance setup, module configuration, integration design, and optimization for ITSM, CSM, ITOM, and ITAM modules.

Responsibilities

  • Deploy, brand, configure, and customize ServiceNow instances.
  • Serve as a subject matter expert in ServiceNow modules and best practices.
  • Deliver training and provide ongoing support to clients and teams.
  • Design customer-facing portals and service catalogs.
  • Configure ServiceNow Discovery and optimize Event Management.
  • Implement integrations with other enterprise systems.
  • Translate business needs into technical ServiceNow specifications.
  • Participate in UAT, sprint planning, and backlog grooming sessions.
  • Create and maintain comprehensive documentation.
  • Collaborate on continuous improvement initiatives.

Required Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • Minimum 5 years of experience in ServiceNow implementation and administration.
  • ServiceNow Certified System Administrator and Implementation Specialist certifications.
  • Extensive experience with ITSM, CSM, ITOM, and ITAM modules.
  • Strong skills in customization, scripting, and workflow design.
  • Excellent communication and client-facing skills.

Preferred Qualifications

  • Additional ServiceNow certifications.
  • Experience with Performance Analytics and Reporting.
  • Knowledge of ServiceNow SecOps and GRC modules.
  • Familiarity with Agile and DevOps practices.
  • Bilingual in French and English is an advantage.

Company Overview

TELUS Digital, the global arm of TELUS Corporation, provides contact center and BPO solutions internationally, backed by strong telecommunications expertise.

Equal Opportunity Employer

TELUS Digital is committed to diversity, inclusivity, and equal opportunity in all aspects of employment.

Key skills/competency

  • ServiceNow
  • Implementation
  • ITSM
  • CSM
  • ITOM
  • ITAM
  • Customization
  • Scripting
  • Integration
  • Agile
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How to Get Hired at TELUS Digital

🎯 Tips for Getting Hired

  • Customize your resume: Highlight ServiceNow expertise and certifications.
  • Demonstrate technical skills: Include platform customization examples.
  • Research TELUS Digital: Understand their solutions and culture.
  • Prepare for technical interviews: Be ready with detailed projects.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow implementation guides.
Practice module configuration and customization.
Study ServiceNow certification materials.
Prepare integration design case studies.

Behavioral Questions

Describe a challenging project and resolution.
Explain teamwork in high-pressure scenarios.
Discuss communication with non-technical clients.
Share experience with continuous process improvement.

Frequently Asked Questions