Product Manager AI

About the Role: Product Manager AI

As a Product Manager AI at TELUS Digital, you will be instrumental in shaping the future of AI-powered solutions. This critical role demands strong strategic thinking, problem-solving, and execution capabilities to navigate the fast-moving landscape of AI. Your mission is to contribute significantly to the technological narrative unfolding in front of us, delivering exceptional products that align with business objectives and customer needs.

Key Responsibilities

• Define and communicate product vision, strategy, and roadmap, ensuring alignment with overall business objectives.
• Lead or contribute to cross-functional collaboration efforts with engineering, design, marketing, and sales teams to deliver exceptional products.
• Conduct thorough market research, competitor analysis, and customer interviews to identify compelling opportunities for growth and innovation within the AI space.
• Prioritize product initiatives effectively, balancing critical customer needs, prevailing market trends, and available resource capacity.
• Track product performance meticulously using key metrics such as adoption and Net Promoter Score (NPS), iterating based on actionable insights and feedback.
• Write clear, concise product requirements and user stories, ensuring seamless alignment with development teams.
• Mentor and guide team members, fostering their professional development and ensuring strategic alignment across all stakeholders.
• Manage trade-offs judiciously between short-term demands and long-term objectives, optimizing for timely delivery and technical excellence.

Required Qualifications

• At least 2-4 years of experience in product management related roles or proven founder-level experience in building highly technical or developer-facing SaaS products.
• Demonstrated experience working effectively in a high-growth, fast-paced environment.
• Strong communication and superior stakeholder management skills.
• Exceptional analytical and problem-solving abilities.
• A keen eye for great products and the ability to influence business decisions using both qualitative and quantitative reasoning.
• Proven ability to collaborate effectively with cross-functional teams, influence key stakeholders, and a track record of successfully launching products.
• Possession of a Computer Science, Math, or Engineering degree from a premier institute.
• Experience building Enterprise B2B products or games is considered a significant plus.

About TELUS Digital

TELUS Digital stands as the customer experience transformation partner to the world's most admired brands. Our diverse team seamlessly weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions that provide meaningful value and positive impact.

We specialize in crafting real-world solutions during the moments that matter most, from initial customer acquisition to fostering lifelong loyalty. Enabled by our global reach – spanning 78,000 experts across 33 countries – and deep industry expertise, we empower over 600 organizations to make the customer experience feel truly effortless.

Our comprehensive solutions encompass Data & AI, Digital Experience & IT, CX Management, and Trust & Safety. At the core of our innovation lies Fuel iX™, an enterprise-grade generative AI platform that safely assists clients in accessing and optimizing leading Large Language Models (LLMs) to scale their own AI initiatives from pilot stages to full production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are deeply committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based solely on an applicant's qualifications, merits, competence, and performance, without regard to any characteristic related to diversity.

Key skills/competency

• Product Management
• AI Strategy
• Market Research
• Cross-functional Collaboration
• Roadmap Definition
• User Stories
• Stakeholder Management
• SaaS Product Development
• Data Analysis
• Generative AI