Manager - Business Analysis
TELUS Digital · Canada
- Hybrid
- Full-time
- $120,000 / year
- Canada
Job highlights
- Drive enterprise financial strategy and profitable outcomes.
- Lead business analysis through financial analysis and collaboration.
- Align organizational efforts for strategic performance insights.
- Liaise between leadership and stakeholders for financial results.
- Establish financial interlock processes for sustained profitability.
About the role
About TELUS Digital
TELUS Digital is an innovative and dynamic team committed to delivering exceptional digital experiences and solutions. We are passionate about driving positive business outcomes while enhancing our reputation and engaging team members globally.
Description And Requirements
As a Manager, Business Analysis, you serve as a key driver of enterprise financial strategy, ensuring critical priorities translate into profitable outcomes. In this role, you lead the business analysis function through rigorous financial analysis, cross-functional collaboration, and executive engagement to deliver measurable financial performance. You will surface strategic performance insights and align efforts across the organization to drive results. As a critical liaison between senior leadership and business stakeholders, you will establish robust financial interlock processes that ensure organizational priorities translate into tangible financial results and sustained profitability.
Key Responsibilities
- Drive executive discussion and strategic decision-making through comprehensive analysis of complex, multi-dimensional data
- Establish and maintain robust financial governance, planning, and interlock processes to ensure strong financial discipline across strategic priorities
- Conduct influential financial analysis including profitability modeling, margin optimization, and churn analysis to drive business performance
- Implement KPI tracking and reporting mechanisms to monitor progress against net savings targets and enable data-driven decision making
- Proactively identify risks, opportunities, and collective gross margin improvement initiatives
- Establish regular financial interlock cadences with business and regional CFO stakeholders to ensure alignment, transparency, and proactive issue resolution
- Craft and deliver high-quality executive presentations that effectively communicate strategies, initiatives, and results to senior leadership
Required & Preferred Qualifications
- Bachelor’s degree in Business or related field
- Proven experience in strategic financial analysis, reporting, and stakeholder management
- Advanced proficiency with Excel, financial modeling
- Excellent verbal and written communication skills, with the ability to translate data into executive insights
- Ability to manage multiple priorities in a dynamic and fast-paced environment
- Deep understanding of the digital and BPO landscape is an asset
- Proficient oral and written English
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Key skills/competency
- Financial Strategy
- Business Analysis
- Executive Engagement
- Financial Modeling
- Stakeholder Management
- Data Analysis
- KPI Tracking
- Profitability Modeling
- Margin Optimization
- Digital Landscape
Skills & topics
- Manager
- Business Analysis
- Financial Strategy
- Financial Analysis
- Reporting
- Stakeholder Management
- Excel
- Financial Modeling
- Executive Presentations
- KPI Tracking
- Digital
- BPO
- Profitability
- Margin Optimization
- TELUS Digital
How to get hired
- Tailor your resume: Highlight strategic financial analysis, stakeholder management, and advanced Excel skills relevant to the Manager, Business Analysis role.
- Showcase your impact: Quantify achievements in profitability modeling, margin optimization, and driving business performance in your application.
- Prepare for interviews: Be ready to discuss how you translate complex data into executive insights and manage priorities in a fast-paced environment.
- Research TELUS Digital: Understand their commitment to customer experience, digital solutions, and AI innovation to align your answers with their mission.
- Network if possible: Connect with current employees on LinkedIn to gain insights into the team culture and specific expectations for the role.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific financial analysis skills are most important for the Manager, Business Analysis role at TELUS Digital?
- For the Manager, Business Analysis position at TELUS Digital, proficiency in strategic financial analysis, profitability modeling, margin optimization, and churn analysis is crucial. Advanced Excel and financial modeling skills are also highly valued for driving business performance and translating data into executive insights.
- How does TELUS Digital ensure organizational priorities translate into tangible financial results?
- TELUS Digital ensures organizational priorities translate into tangible financial results through robust financial interlock processes. The Manager, Business Analysis role plays a key part in establishing these processes, facilitating regular financial cadences with stakeholders, and ensuring alignment and transparency to achieve sustained profitability.
- What kind of executive presentations are expected from the Manager, Business Analysis at TELUS Digital?
- The Manager, Business Analysis at TELUS Digital is expected to craft and deliver high-quality executive presentations. These presentations should effectively communicate strategies, initiatives, and results, translating complex, multi-dimensional data into clear insights that drive strategic decision-making and support business objectives.
- Is experience in the digital and BPO landscape a strict requirement for the Manager, Business Analysis role?
- While a deep understanding of the digital and BPO landscape is listed as an asset, it is not a strict requirement. However, candidates with this knowledge will have a stronger advantage in understanding the context of the business and contributing effectively to TELUS Digital's innovative solutions.
- What are the typical career growth opportunities for a Manager, Business Analysis at TELUS Digital?
- While specific paths vary, a Manager, Business Analysis at TELUS Digital can typically grow into more senior financial strategy roles, lead larger analytical teams, or move into broader operational leadership positions. The role provides exposure to executive decision-making and diverse business units, fostering significant professional development.