Legal Quality Analyst, Compliance

Legal Quality Analyst, Compliance at TELUS Digital

Are you passionate about upholding the highest standards of quality and compliance? We are seeking a meticulous Legal Quality Analyst, Compliance to help maintain and enhance the integrity of our client's platform. In this role, you'll ensure our policies are followed across various compliance areas, from intellectual property to data privacy, specializing in one of our four compliance streams.

This is a permanent, full-time position with shifts typically Monday-Friday, 8am-5pm (subject to change), including 8 working hours with an hour lunch break.

What We Offer

• Competitive Rewards: Monthly performance bonuses and an employee referral program (earn up to €1,500).
• Comprehensive Benefits: Company pension, medical insurance contributions, and wellness programs.
• Career Development: Stable, permanent role with regular training and opportunities to advance your career on a global or local level within TELUS Digital.
• Inspiring Workspace: Vibrant office with relaxation zones and game areas (table tennis, foosball table).
• Transport Perks: Parking, Bike to Work scheme, and TaxSaver Leap Cards.
• Work-Life Balance: 20 vacation days and wellness programs.
• Community Impact: Be part of meaningful CSR (corporate social responsibility) projects and community initiatives.
• Global Exposure: Access to 50+ benefits and services in an international environment.

Overview Of Tasks

As a Legal Quality Analyst, Compliance, you'll specialize in one of the following compliance streams:

• Contractual Operations (COPS): Ensure our client meets licensing and regulatory obligations with a focus on the music industry. This involves reviewing and acting on potential licensing violations by removing or blocking content, and supporting global regulatory efforts to balance content access with licensing limits.
• Scaled Regulatory Operations (SRO): Ensure our client's compliance with local laws and regulations. You will design, build, and scale operational solutions to address the ever-evolving regulatory landscape, mitigate risks associated with non-compliance, and collaborate with internal stakeholders.
• Privacy Operations: Support our client's platforms by ensuring user data privacy requests (data access, deletion, and portability) are correctly implemented, tested, and aligned with global privacy regulations including GDPR, CCPA/CPRA, LGPD, and other regional requirements.
• Intellectual Property Operations: Independently investigate and validate cases across copyright, trademark, counterfeit, and brand rights protection workflows. This includes ensuring adherence to global regulations including the Digital Services Act (DSA) and Digital Millennium Copyright Act (DMCA), identifying policy gaps, performing root cause analysis, and recommending improvements to policies and processes.

We Are Looking For Someone Who Can

• Demonstrate a keen eye for catching non-compliance and inconsistencies with strong attention to detail.
• Make quick, informed decisions based on guidelines and policies.
• Excel at managing workflows and maintaining a high level of organization.
• Articulate complex issues clearly and professionally with strong communication skills.
• Show passion for maintaining high standards of policy and legal adherence.
• Demonstrate C1 level English proficiency.
• Bring experience in a Compliance role (AML, KYC, etc.) or Policy Quality Analyst role.
• Utilize internal tools and external resources for verification of trademark registrations and validation of copyright claims.
• Provide regular feedback to QA team leads and policy experts.
• Collaborate with global teams to ensure consistent quality standards.

Key skills/competency

• Compliance
• Quality Assurance
• Legal Adherence
• Policy Enforcement
• Intellectual Property
• Data Privacy
• Regulatory Compliance
• Risk Mitigation
• Workflow Management
• Attention to Detail