Business Intelligence Specialist
TELUS Digital
Job Overview
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Job Description
Job Description
The Business Intelligence Specialist currently serves under the direction of a Business Intelligence Lead. They are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. They have excellent analytical and technical skills, in addition to a keen ability to determine specifications and standards for business reporting and maintaining data integrity.
The Business Intelligence Specialist's key responsibilities involve data extraction & maintenance, data modeling and transformation and data statistics/insights. Given that they receive various requests from Operations and Account Support Functions (WFM, CE, Coaching), it is a must to have strong task prioritization skills in addition to good statistical and critical thinking skills. The Business Intelligence Specialist must be a compelling Data Storyteller. Data storytelling is a structured approach for communicating data insights, and it involves a combination of three key elements: data, visuals, and narrative. Weekly Reports must contain Prescriptive Actions that the Operation Team can implement to help drive improvement in operation performance. A strong proficiency with computer application components such as Microsoft Office (Excel, PowerPoint) and G Suite is a must. Possess the ability to learn and navigate tools and dashboards. Must demonstrate professionalism at all times and utilize excellent written and oral communication skills. The successful candidate will have a passion for ensuring data quality, analyzing data and identifying patterns and trends as well as building engaging visualizations that simplify complex stories.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Key skills/competency
- Data Analysis
- Business Intelligence
- Data Storytelling
- Data Visualization
- Microsoft Excel
- Microsoft PowerPoint
- G Suite
- Statistical Analysis
- Critical Thinking
- Process Improvement
How to Get Hired at TELUS Digital
- Research TELUS Digital's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume for Business Intelligence: Highlight data analysis, reporting, and visualization skills specific to the Business Intelligence Specialist role.
- Showcase data storytelling and technical proficiency: Prepare examples of how you've communicated data insights and utilized tools like Excel/G Suite.
- Demonstrate critical thinking in interviews: Be ready to discuss your approach to data challenges and process improvements at TELUS Digital.
- Network with TELUS Digital employees: Connect on LinkedIn to gain insights and learn about their experiences and specific projects.
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