IT Operations Helpdesk Administrator
Telnyx · Bengaluru, Karnataka, India
- On site
- Full-time
- $60,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Remote IT Operations Helpdesk Administrator role in Vietnam.
- Provide weekend and off-peak IT support globally.
- Troubleshoot Windows, macOS, and Linux environments.
- Manage user accounts, SaaS platforms, and endpoint deployment.
- Engage in proactive project work and system improvements.
About the role
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
Team and Role Overview
We’re Building a Small Remote IT Operations Team In Vietnam To Provide Helpdesk And Operational Coverage During Weekends And Off-peak Hours For a Globally Distributed Company. We’re Hiring Three Positions Covering:
- Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts
- Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps
Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule.
These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.
Available Schedules (all times ICT/Vietnam)
- Schedule A — 32 hours/week: Monday, Friday, Saturday, Sunday: 06:00–14:00
- Schedule B — 32 hours/week: Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00
- Schedule C — 24 hours/week: Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00
Please indicate which schedule(s) you’re interested in when applying.
What You’ll Do
- First responder for employee IT support via helpdesk tickets, chat, and other channels.
- Troubleshoot issues across Windows, macOS, and Linux environments.
- Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
- Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
- Handle zero-touch workstation deployment and remote endpoint management.
- Monitor systems and security tooling for alerts or events requiring escalation.
- Maintain support documentation and runbooks.
- Coordinate with vendors on hardware procurement, returns, and repairs.
- Take on project work — system improvements, automation, and new solutions during downtime.
You May Be a Good Fit If You Have
- Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
- Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
- Working familiarity with identity and access management — Okta, Active Directory, or similar.
- Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
- Familiarity with Linux servers and/or Windows Server environments.
- Some scripting ability (Bash, Python, or similar) or willingness to develop it.
- Basic understanding of cybersecurity principles — hands-on experience is a plus.
- Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.
Bonus
- SSO and provisioning protocols (SAML 2.0, SCIM).
- Endpoint management and zero-touch deployment tools.
- Networking fundamentals, VPNs, and firewall/routing concepts.
- A/V and telecom systems.
- Authorization and privilege management (LDAP/AD binding, least-privilege access).
Work Style
- Independent on weekends with escalation paths for critical issues.
- Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
- We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.
Key skills/competency
- IT Operations Helpdesk Administrator
- Helpdesk Support
- Desktop Support
- Windows, macOS, Linux Troubleshooting
- Identity and Access Management (Okta, Active Directory)
- SaaS Administration (Google Workspace, Jira, Slack)
- System Monitoring & Security
- Documentation & Runbooks
- Scripting (Bash, Python)
- Cybersecurity Fundamentals
Skills & topics
- IT Operations
- Helpdesk Administrator
- Remote IT Support
- Desktop Support
- Windows
- macOS
- Linux
- Okta
- Active Directory
- Google Workspace
- SaaS
- Cybersecurity
- Scripting
- IT Support Specialist
- Technical Support
How to get hired
- Tailor your resume: Highlight experience with Windows, macOS, Linux, Okta, Active Directory, Google Workspace, Jira, and Slack. Emphasize any scripting ability (Bash, Python) and cybersecurity knowledge.
- Showcase curiosity: Include examples of personal tech projects, home labs, or automation experiments to demonstrate your passion and self-learning.
- Specify schedule preference: Clearly state which of the available schedules (A, B, or C) you are interested in within your application.
- Prepare for remote work: Be ready to discuss your ability to work independently on weekends and collaborate effectively during weekdays.
- Demonstrate strong English: Highlight your written and verbal English proficiency, essential for communicating across multiple time zones.
Technical preparation
Master Windows, macOS, and Linux troubleshooting.,Gain proficiency with Okta, Active Directory, Google Workspace.,Practice administering common SaaS platforms like Jira, Slack.,Develop basic Bash or Python scripting skills.
Behavioral questions
Describe a complex IT issue you resolved independently.,How do you prioritize tasks during busy periods?,Share an example of improving an IT process.,How do you handle communication with remote users?
Frequently asked questions
- What are the available schedules for the IT Operations Helpdesk Administrator role at Telnyx?
- Telnyx offers three flexible schedules for the IT Operations Helpdesk Administrator position in Vietnam, with hours ranging from 24-32 per week. Schedule A is 32 hours/week (Monday, Friday, Saturday, Sunday: 06:00–14:00 ICT). Schedule B is 32 hours/week (Tuesday, Wednesday: 06:00–14:00 ICT | Saturday, Sunday: 14:00–22:00 ICT). Schedule C is 24 hours/week (Thursday: 06:00–14:00 ICT | Saturday, Sunday: 22:00–06:00 ICT). Please indicate your preferred schedule(s) when applying.
- Is this an on-site or remote position for the IT Operations Helpdesk Administrator at Telnyx?
- This IT Operations Helpdesk Administrator position is a remote role based in Vietnam. The team is built remotely to provide global IT support during weekends and off-peak hours.
- What are the primary responsibilities of an IT Operations Helpdesk Administrator at Telnyx?
- As an IT Operations Helpdesk Administrator at Telnyx, you will be the first responder for employee IT support, troubleshoot issues across various operating systems (Windows, macOS, Linux), manage user accounts and access (Okta, Active Directory, Google Workspace), administer SaaS platforms, handle workstation deployment, monitor systems, maintain documentation, and contribute to system improvements and automation projects during downtime.
- What technical skills are required for the IT Operations Helpdesk Administrator role at Telnyx?
- Required technical skills include experience with Windows, macOS, and Linux troubleshooting, familiarity with identity and access management tools like Okta and Active Directory, comfort administering cloud platforms such as Google Workspace, Jira, and Slack, and some scripting ability (Bash, Python). A basic understanding of cybersecurity principles is also important.
- Does Telnyx offer opportunities for growth in this IT Operations Helpdesk Administrator role?
- Yes, Telnyx emphasizes continuous learning and growth. As an IT Operations Helpdesk Administrator, you'll have opportunities to work on proactive project work, system improvements, automation, and new solutions during quieter periods, allowing you to expand your technical skills and career.
- What is the work style expected for the IT Operations Helpdesk Administrator at Telnyx?
- The work style is independent, especially during weekend shifts, with established escalation paths. Weekday shifts involve collaboration with the broader IT and security team. Telnyx values self-motivation, clear communication, and a proactive approach to skill development and stepping outside comfort zones.
- How important is English proficiency for the IT Operations Helpdesk Administrator position at Telnyx?
- Strong English proficiency, both written and verbal, is essential for this role. You will be communicating with employees across multiple time zones via chat, tickets, and video calls, making clear communication a key requirement.