Technical Support Engineer

@ Telefonica Tech

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a diverse team of over 6,000 skilled employees from more than 60 nationalities. Serving over 5.5m customers in 175+ countries, the company operates global strategic hubs in Spain, Brazil, the UK, and Germany. Telefónica Tech UK&I hub delivers market leading services across Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Technical Support Engineer - Onsite - Central London

This full-time onsite role provides technical support to a prestigious client based in Central London. As the first point of contact for customers, you will perform on-site support and triage activities including handling Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching; Shared Printers; Audio Visual Equipment; Room Booking Tablets; and Digital Signage.

• Escalate incidents to offsite teams when necessary.
• Conduct daily checks, management, and monitoring of equipment.
• Log tickets and coordinate with 3rd party vendors.
• Assist with network equipment installation and documentation.
• Undertake additional duties as required by changing circumstances.

Person Requirements

Prior experience as an on-site IT engineer or in a busy Service Desk environment is required. Candidates must have the right to live and work in the UK and meet Security Clearance vetting requirements (BPSS & SC Clearance).

Key skills/competency

• Technical Support
• On-site Troubleshooting
• Service Desk
• Network Equipment
• Diagnostic Skills
• Incident Escalation
• Vendor Coordination
• IT Infrastructure
• Customer Service
• BPSS & SC Clearance