Staff Clinical Informaticist

Staff Clinical Informaticist at Teladoc Health

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

This Staff Clinical Informaticist role sits at the exciting intersection of clinical workflows, EMR optimization, and data-driven quality improvement. You will play a pivotal part in shaping the everyday experience of our clinicians—making Athena and API interfaces smoother, smarter, and more intuitive. Working closely with clinicians, quality leaders, and the training team, you will help design robust workflows, enhance documentation, and ensure high-quality data that drives better patient care.

Summary Of Position

The Staff Clinical Informaticist supports the integration, management, and optimization of clinical data systems to enhance virtual care delivery and clinical quality at Teladoc Health. This role focuses on leveraging modern data platforms and electronic medical records (EMRs) to drive data-driven decision-making, support clinical workflows, and ensure the integrity and utility of clinical information.

The ideal candidate should have a strong clinical background, be detail-oriented, collaborative, and eager to learn, with hands-on experience in athenaOne EMR, Athena Data View, Snowflake, First Databank, and Cerner Multum.

Essential Duties And Responsibilities

EMR Optimization & Clinician Workflow Support

• Under the guidance of senior clinical informatics team members, support the front-end optimization of EMRs and interoperable clinical support applications to drive quality improvement and patient safety initiatives, enhance provider efficiency, and advance virtual care clinical research.
• Collaborate with clinical quality informatics, clinical operations, and the training teams to design, refine, and maintain workflows and documentation templates that support clinical practice.
• Troubleshoot and resolve workflow and data issues that impact clinicians, particularly related to gaps in care activities and quality workflows.

Clinical Data Design & Quality Improvement

• Assist in the design, implementation, and maintenance of clinical data solutions leveraging clinical databases to support quality improvement and enterprise reporting.
• Work with key stakeholders to develop, monitor, and update clinical quality and operational KPIs.
• Participate in the creation and maintenance of EMR reporting dashboards and clinical analytics that surface key quality and safety insights.

Integration, Migration & Data Harmonization

• Support the integration and optimization of EMRs and interoperable clinical support applications, including data extraction, transformation, and loading processes.
• Assist with data migration from legacy EHR systems to current platforms, ensuring data integrity and clinical usability.
• Work closely with clinicians and clinical quality experts to harmonize clinical data with standard medical terminologies (ICD-10, CPT, SNOMED, LOINC, RxNorm, NDC, and related value sets).

Workflow Innovation & Documentation Excellence

• Contribute to the design and continuous refinement of clinical workflows that improve provider experience, efficiency, and support high-quality clinical documentation.
• EMR Optimizations: Design, implementation, and maintenance.
• Clinical Decision Support Tools: Development (rule authoring) and maintenance.
• Enhance data quality and efficiency by ensuring documentation templates capture structured, meaningful clinical information needed for quality programs and reporting.

Required Qualifications

• Bachelor’s degree in health informatics, information systems, or a related field, or equivalent experience.
• At least 2 years of direct clinical informatics experience, including EMR optimization, configuration, data extraction, and compendium management, particularly in ambulatory settings.
• 1+ years of hands-on experience with Snowflake and Data View, or equivalent, in a health care setting, particularly supporting Quality and Safety process improvement projects.
• Minimum 2 years of experience coding SQL queries in a clinical environment.
• Proficiency with data analytics and visualization tools such as Power BI and Tableau.
• Familiarity with First Databank and Multum Rx compendium management and maintenance.
• Familiarity with drug formulary management and maintenance.
• Strong understanding of healthcare data privacy and security standards (e.g., HIPAA).
• Exemplary analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a highly matrixed, fully remote, cross-functional team environment.

Preferred Qualifications

• At least 3 years of direct patient care experience.
• Master’s degree in clinical informatics or related discipline.
• Deep experience with athenaOne EMR.
• Experience supporting quality improvement or clinical analytics projects.
• Experience in start-up or corporate virtual care/telehealth environments.

Key Skills/Competency

• Clinical Informatics
• EMR Optimization
• Data Integration
• SQL Querying
• Snowflake
• Power BI
• Tableau
• athenaOne EMR
• HIPAA Compliance
• Workflow Design