Identity & Access Management Program Lead

Summary Of Position

The Identity & Access Management (IAM) Program Lead is responsible for supporting the coordination, execution, and continuous improvement of the organization’s enterprise IAM program. This role oversees the design, governance, and enforcement of policies and technologies that secure identities and access across all systems, applications, and cloud environments. The Identity & Access Management Program Lead protects sensitive information and critical assets by managing the full identity lifecycle and enforcing secure, least privileged access.

Essential Duties And Responsibilities

• Execute on a comprehensive enterprise IAM program and multi‑year roadmap aligned to organizational goals.
• Develop, implement, and maintain IAM policies and procedures that meet legal, regulatory, and industry best practice requirements.
• Identify, assess, and mitigate risks related to identity lifecycle management, authentication, authorization, and privileged access.
• Continuously improve IAM processes to address evolving security threats.
• Collaborate with cybersecurity, engineering, and legal teams to investigate and remediate incidents.
• Support the design, deployment, and enforcement of IAM technologies—including identity governance, authentication services, SSO/MFA, directories, and privileged access tools.
• Ensure adherence to security frameworks and standards such as NIST, ISO 27001, Zero Trust principles, and regulatory requirements.
• Regularly evaluate and enhance IAM capabilities across identity lifecycle, governance, authentication, authorization, and privileged access domains.
• Partner with stakeholders across business, IT, cloud, and security teams to promote IAM best practices and optimize user experience.
• Maintain awareness of emerging IAM technologies, threats, and trends to sustain a modern, resilient IAM program.

Qualifications Expected For Position

• Bachelor's degree in information systems, Computer Science, Business, or equivalent experience.
• 5+ years of experience in the Identity Security or IAM domain.
• Hands‑on experience across IAM and PAM platforms, including Privileged Access Management tools and Identity Governance & Administration solutions such as SailPoint.
• Strong understanding of Active Directory / Entra ID, MFA processes, SSO, identity federation, and IAM authentication protocols (SAML, OAuth2, OIDC, Kerberos).
• Experience designing and implementing role-based access control (RBAC), attribute-based access control (ABAC), and enterprise access provisioning strategies.
• Experience implementing IAM and PAM capabilities across cloud environments such as Azure, AWS, and/or GCP, with familiarity in Zero Trust principles including Identity, Device Posture, application access & continuous verification.
• Knowledge of modern IAM trends and security practices.
• Experience with DevSecOps aligned automation, access provisioning, policy enforcement, and compliance reporting.

Bonus Qualifications

• Strong strategic thinking and ability to bring best practices, insights, and innovations to technical and business discussions.
• Excellent presentation, communication, negotiation, and collaboration skills.
• Proven ability to translate complex technical concepts into clear business terms for stakeholders at all levels.
• Familiarity with programming/scripting languages such as Java or Python for automation and integration.
• Experience in a highly regulated environment preferred.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

Key skills/competency

• Identity and Access Management (IAM)
• Privileged Access Management (PAM)
• Identity Governance and Administration (IGA)
• Active Directory / Entra ID
• SSO/MFA
• Cloud Security (Azure, AWS, GCP)
• Zero Trust Principles
• NIST / ISO 27001 Compliance
• Security Risk Mitigation
• Policy Enforcement