Director, Strategic Initiatives, Clinical Operations

Director, Strategic Initiatives, Clinical Operations

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

The Director, Strategic Initiatives, Clinical Operations leads the design, development, and execution of critical strategies within the Clinical Operations team. This role is instrumental in driving transformational initiatives that enhance clinical performance, optimize population health management, and align with value-based care principles in a dynamic virtual and digital health environment.

Essential Duties And Responsibilities

Strategic Planning and Execution

• Collaborate with the senior leadership to identify, prioritize, and implement key strategic initiatives that advance organizational goals.
• Develop detailed roadmaps for clinical transformation projects, ensuring alignment with value-based care and population health strategies.
• Lead cross-functional teams to execute initiatives, ensuring timely delivery, measurable outcomes, and adherence to quality standards.

Transformational Leadership

• Drive innovative clinical operations initiatives that enhance care delivery, operational efficiency, and patient outcomes in virtual and digital health environments.
• Identify and implement new technologies, processes, and care models to improve clinical workflows and outcomes.
• Lead change management efforts, fostering adoption of new initiatives across teams.

Population Health Management

• Oversee the development and implementation of programs aimed at improving population health outcomes, reducing disparities, and managing risk.
• Utilize data analytics to identify trends, stratify risk, and design interventions for high-need patient populations.
• Collaborate with care teams to close care gaps and optimize preventive care efforts.

Value-Based Care Implementation

• Develop and oversee strategies that align clinical operations with value-based care objectives, including quality metrics, cost efficiency, and patient satisfaction.
• Partner with internal and external stakeholders to enhance care coordination and optimize performance in accountable care organizations (ACOs), Medicare Advantage, and other VBC arrangements.

Collaboration and Stakeholder Engagement

• Serve as a key liaison between Clinical Operations and other departments, including IT, analytics, finance, and compliance, to ensure seamless integration of initiatives.
• Engage with external partners, payers, and regulatory bodies to support organizational goals.
• Communicate progress and outcomes of strategic initiatives to executive leadership and other stakeholders.

Performance Measurement and Continuous Improvement

• Establish KPIs and performance metrics to measure the success of strategic initiatives.
• Analyze results, identify areas for improvement, and implement refinements to enhance impact.
• Promote a culture of continuous improvement across clinical operations teams.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes.

Qualifications Expected For Position

• Clinical background or equivalent professional experience in healthcare, population health, or care delivery is required.
• 5+ years in healthcare operations, with significant experience in digital health or virtual care environments.
• Formal training or certification in project management or process improvement (PMP, CAPM, Lean Six Sigma, Agile, or similar).
• Expertise in data-driven decision-making and performance improvement methodologies (e.g., Lean, Six Sigma).
• Exceptional project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously.
• Strong analytical skills with the ability to translate data into actionable insights.
• Outstanding communication, collaboration, and stakeholder management abilities.
• Proven track record of leading large-scale transformational initiatives in clinical settings.
• Deep expertise in population health management and value-based care implementation.

The below qualifications, knowledge, experience, and/or background are expected but not required for this role:

• Bachelor’s degree in healthcare administration, business, public health, or a related field.
• Familiarity with regulatory requirements for virtual care and population health programs preferred.
• Strong understanding of virtual care delivery models, including telehealth platforms and digital care coordination tools.

Work Environment

Remote. Travel: up to 10%.

Travel percentage reflects an estimate and is subject to change dependent on business needs.

About Teladoc Health

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

Key skills/competency

• Clinical Operations
• Strategic Planning
• Value-Based Care
• Population Health Management
• Project Management
• Digital Health
• Virtual Care
• Data Analysis
• Change Management
• Stakeholder Engagement