CAN Data Analyst

CAN Data Analyst at Teladoc Health

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning primary, mental health, expert medical, devices, and licensed platform services. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries worldwide.

As a CAN Data Analyst, you will support key initiatives in data structuring, business intelligence, governance, and report modernization. You will also help maintain the health, security, and reliability of Teladoc Health's Power BI environment. This role involves hands-on work with SQL, Power BI, Power Automate, and Excel to ensure data accuracy, monitor automated processes, and optimize reporting across the organization.

The insights you generate will directly influence how Canadians access virtual care, supporting improvements in clinical quality, operational efficiency, program performance, and pricing. You will work with diverse datasets—including clinical encounter data, operational workflow metrics, and membership and financial information—to help leaders make informed decisions that enhance care delivery and program effectiveness. This is a high-visibility role where your work will have a real impact in a fast-moving, mission-driven healthcare environment.

Essential Duties And Responsibilities

• Deliver analytics, ROI analysis, insights, and data storytelling to support standardized reporting for client and stakeholders.
• Build and maintain dashboards and visual reports.
• Ensure data quality and accuracy by performing validation checks, investigating anomalies, and developing automated exception and validation reports.
• Write and optimize SQL queries for data extraction and transformation.
• Collaborate on managing and monitoring the Power BI platform.
• Partner with product leaders and cross-functional teams to define KPIs, pricing strategies, and analytical solutions that drive business decisions.
• Collaborate on monitoring and managing automation workflows and data refresh processes using Power Automate; help troubleshoot issues, coordinate with technical teams, and maintain workflow documentation.
• Document and support data governance processes and best practices.
• Support recurring business and customer reporting and provide insight reviews for executives and departments such as operations, sales, marketing, client management, clinical, and product teams.
• Assist with documentation and processes for managing report access and permissions across the organization.
• Support the migration of legacy reports to modern reporting solutions.

Supervisory Responsibilities

No

Qualifications Expected For Position

• Degree in Computer Science, Information Systems, Data Analytics, or a related field.
• Proficiency in SQL (reading and writing queries).
• 2+ years of experience with SQL, Microsoft Excel, and Power BI.
• Basic understanding of data governance concepts and documentation practices.
• Strong analytical and problem-solving skills.
• Attention to detail and a passion for data accuracy and clarity.
• Self-motivated with the ability to independently manage tasks, deadlines, and project deliverables.
• Excellent communication and collaboration skills.
• Working knowledge of Power Automate.
• Familiarity with report migration or enterprise reporting tools (e.g., Cognos, Power BI Service, Tableau, Control‑M).
• Knowledge of Salesforce reporting.
• Knowledge of database architecture principles.

Work Environment

Hybrid (Toronto Office & Remote)

Why Join Teladoc Health?

• Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.
• Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.
• Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.
• Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.
• Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.
• Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com

Key skills/competency

• Data Analysis
• Business Intelligence
• SQL Queries
• Power BI Development
• Data Governance
• Report Modernization
• KPI Definition
• Data Storytelling
• Power Automate
• Data Validation