AI Solutions Specialist

About Teladoc Health

Join the team leading the next evolution of virtual care at Teladoc Health. Here, you are empowered to bring your true self to work while helping millions live their healthiest lives. We foster a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth, together transforming how better health happens.

Summary of the AI Solutions Specialist Role

The AI Solutions Specialist partners with business and technology stakeholders to design, integrate, and deliver AI-powered conversational agents and workflow automation solutions across the enterprise. This role leads the technical implementation of AI platforms and agent development tools, ensuring secure, scalable, and compliant solutions that drive productivity and business value. While deep coding expertise is not required, the candidate must understand modern technology stacks, AI concepts, and system integration terminology. The ideal candidate will thrive in an evolving, fast-changing environment, where AI capabilities and standards continue to mature.

Key Responsibilities and Duties

• Work closely with business stakeholders to identify automation opportunities.
• Lead the technical setup and integration of conversational AI platform and agent development studio within the enterprise environment, with a preference for copilot agents deployed across the enterprise.
• Analyze business processes, data flows, and system architectures to support AI solution design.
• Support configuration and deployment of AI-powered agents, applications, and workflows.
• Design, build, and customize AI agents to automate workflows and improve productivity.
• Utilize data platforms such as Microsoft Fabric, Snowflake, Databricks, and AWS for data orchestration, governance, and compliance.
• Ensure seamless interoperability of agents across Microsoft and other enterprise applications as required.
• Evaluate and implement secure API integrations with enterprise systems using APIs and connectors to enable data exchange and workflow automation.
• Apply best practices for data security, identity management, and compliance with organizational and regulatory standards.
• Apply analytical judgment to assess the feasibility, scalability, data readiness, and risks of AI use cases.
• Collaborate with cybersecurity and product teams to build robust AI solutions.
• Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.
• Track and analyze performance metrics, including response quality, speed, reliability, and cost-effectiveness of AI agents and automated workflows.
• Continuously optimize AI solutions based on performance data, user feedback, and evolving business needs.
• Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner.
• Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development.
• Support knowledge sharing and enablement across technical and business teams.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, or a related field, or an equivalent combination of education and relevant professional experience.
• Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred.
• 3+ years of experience in solution architecture, systems integration, automation engineering, or applied AI roles.
• 1+ year demonstrated ability to design, build, and deploy AI-powered agents, workflows, or conversational applications.
• Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions.
• Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases.
• Experience operating in regulated or security-conscious environments, supporting compliance and governance requirements.
• Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks.
• Experience working with modern data platforms (e.g., Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance.
• Solid understanding of identity management, access controls, and data security best practices.
• Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations.
• Strong analytical and problem-solving skills with the ability to apply sound judgment to ambiguous or emerging AI use cases.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.

Compensation & Benefits

The base salary range for this position is $130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and comprehensive benefits. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. Teladoc Health offers a Flexible Vacation Policy for rest and personal time (subject to manager approval) and 80 hours of Paid Sick, Safe, and Caregiver Leave annually for full-time positions.

Why Join Teladoc Health?

Teladoc Health is transforming how better health happens. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

Equal Opportunity & Privacy

Teladoc Health is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. They are committed to maintaining the confidentiality and security of personal information in accordance with applicable data privacy laws, including the California Consumer Privacy Act (CCPA).

Key skills/competency

• AI Solution Design
• Conversational Agents
• Workflow Automation
• System Integration
• Data Orchestration
• API Integrations
• Cloud Platforms (AWS, Azure)
• Compliance & Governance
• Stakeholder Collaboration
• Performance Optimization