IAM Analyst

IAM Analyst

The System Provisioning Analyst will be responsible for managing user accounts and access privileges across various systems and platforms. Your primary goal will be to ensure user accounts are created, modified, and deactivated accurately and efficiently, in alignment with organizational policies and security standards. This role will work closely with IT teams, HR, and other departments to facilitate smooth user onboarding and offboarding processes.

Essential Functions

• User Account Management: Create, modify, and deactivate user accounts across multiple systems and platforms, following established procedures and security protocols.
• System Provisioning: Ensure timely and accurate provisioning of user accounts based on predefined roles, access levels, and permissions, in accordance with organizational policies.
• User Onboarding and Offboarding: Collaborate with HR and relevant stakeholders to facilitate seamless onboarding and offboarding processes, including provisioning new accounts, granting appropriate access, and disabling accounts for departing employees.
• Documentation and Reporting: Maintain accurate records of system provisioning activities, access requests, and changes, and generate reports as required.
• Compliance: Stay up to date with process standards, and regulatory requirements to ensure compliance and recommend improvements to system provisioning processes.
• Troubleshooting and Support: Provide technical assistance and troubleshooting support to end-users regarding account-related issues, password resets, and access problems.
• Process Improvement: Identify areas for process optimization and automation, contributing to the continuous improvement of system provisioning workflows and procedures.
• Collaboration: Collaborate effectively with cross-functional teams, including IT, HR, Application Owners and department managers, to streamline system provisioning processes and resolve any operational challenges.
• Request Management: Track, prioritize and resolve requests through the IT Service Management tool.

Skills

• Identity access management
• Security
• Provisioning
• Information security
• Technical support
• Help desk support
• Office 365
• Windows 7

Additional Skills & Qualifications

• Experience: 1-2 years of experience in system provisioning, access management, security, or other related roles.
• Analytical Skills: Ability to interpret system access requests, documentation, and reports.
• Technical Proficiency: Familiarity with directory services, such as Active Directory, LDAP, etc. Knowledge of user account management and access control principles. Previous experience with Microsoft Windows Operating Systems and application provisioning. Proficient with IT Service Management ticketing systems.
• Attention to Detail: Identifying and understanding access requests. Ability to manage multiple tasks and prioritize effectively.
• Excellent Communication and Interpersonal Skills: Collaborating with HR, IT teams, managers and end-users. Articulating access decisions and recommendations clearly. Must have the desire and ability to provide and receive sensitive and confidential information in a need-to-know manner that creates and maintains confidentiality. Attend meetings as requested or needed to accomplish work assigned, deliver on expectations, demonstrate team accountability, fully engage in budget meetings, committee meetings, or community meetings with a high level of professional discernment.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services:

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Key skills/competency

• Identity Access Management
• System Provisioning
• User Account Management
• Information Security
• Security Compliance
• Active Directory
• IT Service Management
• Technical Support
• Access Control
• Process Improvement