Risk Specialist

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

Tekmetric is looking for a Risk Specialist to perform the following tasks for our merchant services portfolio:

• Daily monitoring of transactional data to detect fraudulent activities
• Analyze and monitor portfolio to identify opportunities to reduce potential losses
• Make data-driven decisions while collaborating with cross-functional teams to improve fraud prevention
• Interact with partners (e.g., processor, card brands, issuers, etc) to address issues and find solutions
• Create and maintain reports and dashboards to track and identify losses and revenue opportunities
• Support merchants with fraud-related issues and chargebacks via email and phone
• Maintain systems with the most up to date risk deterrent features
• Provide feedback and guidance on policy and procedures for risk and underwriting
• Assist in underwriting applications by completing KYC, OFAC , credit, financials, bank document checks, etc.
• Stay on top of any updates in payment processing and FinTech industries related to fraud, credit, risk, regulatory, legal, etc.
• Help the Tekmerchant team achieve its benchmarks and goals.

What You'll Bring

• Minimum of 2 years experience in payment risk or underwriting
• Familiar with merchant fraud prevention solutions and Stripe
• A working comprehensive knowledge of risk management and underwriting
• Working knowledge of legal and regulatory guidelines
• A good working knowledge of integrated payments
• Ability to communicate clearly, effectively and persuasively both verbally and in writing
• Has strong organizational and analytical skills
• Can work independently and is self-motivated
• Can work efficiently in both Microsoft Office products and G Suite products
• Strong problem-solving skills
• Ability to work the hours of 9am - 6pm CT

Why You'll Love Working With Us

• Health & Wellness That Have You Covered: Enjoy the flexibility of remote work, Competitive base salaries, Generous Paid Time Off, Support for every stage of life—with paid maternity, parental bonding, and medical leave, Comprehensive health benefits (Medical, Dental, Vision, Prescription), Mental health support (BetterHelp).
• Investing In Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match, Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance, Wellness stipends, Home office setup bonus, Support for continuing education.
• Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Key skills/competency

• Risk Management
• Underwriting
• Fraud Detection
• Payment Processing
• Merchant Services
• Regulatory Compliance
• KYC/OFAC
• Data Analysis
• Problem-Solving
• Communication