(Senior) AWS Cloud Consultant - Amazon Connect ...
@ TecRacer Germany GmbH

Hybrid
Hybrid
Full Time
Posted 5 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @tecracer.de
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About the Role

Join the Amazon Connect & Conversational AI Team at tecRacer Germany GmbH, where collaboration, openness, and a flat hierarchy drive success. The (Senior) AWS Cloud Consultant will work closely with customers to design, implement, and optimize complex Amazon Connect environments.

Key Responsibilities

  • Identify and analyze use cases for Amazon Connect solutions.
  • Design and implement custom IVR flows, routing strategies, and agent dashboards.
  • Integrate Amazon Connect with AWS services (Bedrock, Lex, Lambda, DynamoDB) and CRM systems.
  • Configure reporting and analytics for real-time and historical data.
  • Conduct customer workshops, trainings, and prepare test and roll-out plans.
  • Collaborate with internal teams to deliver high quality customer solutions.

Requirements

  • Multiple years of experience implementing Contact Center solutions, preferably with Amazon Connect.
  • Strong knowledge in IVR systems, routing strategies, and agent workflows.
  • Experience with Amazon Connect, Amazon Lex, AWS Lambda, GenAI, or Conversational AI.
  • AWS certifications (e.g., AWS Solutions Architect) are advantageous.
  • Experience with CTI integrations and API connections.
  • Fluent in German and English.
  • Willingness to travel for customer projects.
  • Background in MINT fields or equivalent IT experience.

Key Skills/Competency

  • Amazon Connect
  • Conversational AI
  • AWS Lambda
  • Amazon Lex
  • IVR
  • CTI Integration
  • API
  • Customer Service
  • Workshops
  • Cloud Consulting
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How to Get Hired at TecRacer Germany GmbH

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume to highlight AWS skills.
  • Research tecRacer: Learn about their flat hierarchy and success culture.
  • Showcase Certifications: Emphasize AWS certifications and IT experience.
  • Prepare Examples: Detail past work in IVR and contact center setups.

📝 Interview Preparation Advice

Technical Preparation

Review Amazon Connect configuration guides.
Practice IVR flow designs and routing setups.
Study AWS integration with CRM systems.
Brush up on AWS Lambda and Lex usage.

Behavioral Questions

Explain teamwork challenges and resolutions.
Describe handling tough customer workshops.
Discuss adapting to fast decision-making.
Share examples of effective communication.

Frequently Asked Questions