Team Lead, Site Reliability Engineer
TeamViewer · Austin, TX
- On site
- Full-time
- $150,000 / year
- Austin, TX
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Job highlights
- Lead SRE team, managing people and systems.
- Ensure reliability of Azure SaaS platform.
- Drive automation and operational excellence.
- Mentor SREs, foster team growth.
- Balance technical work with leadership duties.
About the role
About TeamViewer
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?Team Lead Site Reliability Engineer Role Overview
As an SRE Team Lead at TeamViewer, you will be responsible for both technical leadership and people management within the Site Reliability Engineering team. You will help ensure the reliability, availability, and performance of our Azure‑based global SaaS platform, while also leading, coaching, and developing a team of SREs. This role sits at the intersection of operations, software engineering, and leadership. You will remain hands‑on with production systems while setting direction, driving operational excellence, and fostering a strong team culture focused on ownership, reliability, and continuous improvement.Technical & Operational Responsibilities
- Operate and maintain highly available, scalable cloud infrastructure supporting a global SaaS platform
- Lead the deployment and operation of feature and maintenance releases, ensuring safe and reliable delivery to production
- Drive improvements in monitoring, alerting, and observability to support 24/7 service reliability and reduce incidents
- Identify and reduce operational toil through automation and standardization
- Act as an escalation point during incidents, supporting effective and timely resolution
- Lead post‑incident reviews, ensuring clear root cause analysis, actionable follow‑ups, and measurable improvements
- Proactively identify reliability risks, performance bottlenecks, and systemic weaknesses
Leadership & People Management Responsibilities
- Line‑manage and mentor a team of Site Reliability Engineers
- Provide regular feedback, coaching, and performance development through 1:1s and goal setting
- Support team members’ technical growth and career progression
- Promote best practices in incident management, on‑call operations, documentation, and reliability engineering
- Collaborate closely with Engineering, Product, Security, and Platform teams to improve operational maturity
- Contribute to hiring, onboarding, and team capacity planning as the SRE function evolves
Preferred Requirements
- Degree in Computer Science, Software Engineering, IT, or equivalent practical experience, with 3+ years in SRE, DevOps, software development, or related roles.
- Strong hands‑on experience with Microsoft Azure, including operating and troubleshooting Azure App Services and Application Gateways.
- Practical experience with containers and orchestration (e.g., Docker, Kubernetes) and CI/CD pipelines (e.g., GitLab CI/CD, Azure DevOps).
- Proven experience with Infrastructure‑as‑Code and automation (e.g., Terraform, Argo CD) and scripting (PowerShell, Bash, Python).
- Experience with monitoring and observability tools (e.g., Grafana, Prometheus, Datadog).
- Solid understanding of cloud networking, security principles, Identity & Access Management (e.g., Keycloak, Entra), and databases (e.g., PostgreSQL, MS SQL).
- Comfortable balancing hands‑on technical work with leadership and people responsibilities.
What We Offer
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and casual dress code
Diversity & Inclusion
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.Key skills/competency
- Site Reliability Engineering
- Team Leadership
- People Management
- Cloud Infrastructure
- Microsoft Azure
- Kubernetes
- CI/CD
- Infrastructure-as-Code
- Automation
- Monitoring and Observability
Skills & topics
- Site Reliability Engineer
- Team Lead
- SRE
- DevOps
- Cloud Engineering
- Microsoft Azure
- Kubernetes
- CI/CD
- Automation
- Infrastructure as Code
- People Management
- Technical Leadership
How to get hired
- Tailor your resume: Highlight SRE, Azure, Kubernetes, and leadership experience.
- Craft a strong cover letter: Showcase your understanding of TeamViewer's mission and SRE's role.
- Prepare for technical interviews: Review Azure, CI/CD, IaC, and scripting concepts.
- Demonstrate leadership potential: Be ready to discuss team management and mentorship.
- Research TeamViewer: Understand their digital workplace solutions and culture.
Technical preparation
Master Azure services and architecture.,Practice Kubernetes and containerization.,Automate tasks with Python/Bash/Terraform.,Deepen monitoring and observability skills.
Behavioral questions
Describe leading a technical team.,How do you handle production incidents?,Share an example of driving change.,How do you mentor junior engineers?
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Frequently asked questions
- What are the key responsibilities for a Team Lead Site Reliability Engineer at TeamViewer?
- As a Team Lead SRE at TeamViewer, you will be responsible for technical leadership and people management of the Site Reliability Engineering team. This includes ensuring the reliability, availability, and performance of the Azure-based global SaaS platform, leading deployments, driving automation, and mentoring your team.
- What technical skills are most important for this SRE Team Lead role at TeamViewer?
- Strong hands-on experience with Microsoft Azure, container orchestration (Kubernetes), CI/CD pipelines (GitLab CI/CD, Azure DevOps), Infrastructure-as-Code (Terraform), scripting (Python, Bash), and monitoring tools (Grafana, Prometheus) are crucial for this role.
- Does TeamViewer offer opportunities for professional growth for its SRE Team Leads?
- Yes, TeamViewer emphasizes employee growth. As an SRE Team Lead, you'll support your team's technical growth and career progression, and the company fosters a dynamic work environment where new ideas thrive and employees can grow personally and professionally.
- What is the work environment like at TeamViewer for an SRE Team Lead?
- TeamViewer fosters a diverse, values-driven, and inclusive culture with an open-door policy and casual dress code. They celebrate unique perspectives and aim to empower employees to be their best in a dynamic work environment.
- How does TeamViewer approach work-life balance for its SRE Team Leads?
- TeamViewer offers competitive compensation, flexible PTO, paid holidays, and comprehensive benefits including 100% employer-paid medical coverage and parental leave, indicating a commitment to supporting employee well-being and work-life balance.