Customer Renewal Specialist, Italian Speaking

About TeamViewer

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

The Role: Customer Renewal Specialist, Italian Speaking

Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention Team-EMEA and help growing and retaining our customer base in the Italian-speaking region by having technical knowledge about our products.

Responsibilities

• Execute the renewal process to ensure ARR is retained or expanded
• Identify opportunity and customer level risk and coordinate the mitigation
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
• Establish business relationships with TeamViewer customers via telephone and email
• Discover cross and up-sell opportunities with the existing customer base
• Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty

Requirements

• University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
• 1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
• Ideally experience in the IT environment with SaaS knowledge
• Strong communication skills, positive attitude and enjoy working in an international team
• Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
• Fluency in Italian and English is mandatory, further languages are a plus

What We Offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer Culture & Values

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Key skills/competency

• Customer Retention
• SaaS Knowledge
• Italian Language
• English Language
• Sales Strategy
• Relationship Building
• Cross-functional Collaboration
• Market Analysis
• Customer Service
• Negotiation Skills