Certification Support Specialist - TEMP

Certification Support Specialist - Temporary Position

Teachers of Tomorrow is seeking a dynamic Certification Support Specialist to join our team on a temporary basis from April through August/September. If you are a passionate self-starter who thrives in a fast-paced environment, we encourage you to apply. This position offers flexibility with a hybrid or remote work schedule and a pay rate of $21.63/hr. Candidates residing in the Central Time Zone are preferred.

About Teachers of Tomorrow

Located in Houston, Texas, Teachers of Tomorrow is the leading national alternative certification program (ACP) provider, with ambitious growth plans for 2026. We are dedicated to providing high-quality instruction and unparalleled support to equip educators for success, enabling them to make a meaningful impact on their students' lives. Learn more about us at https://www.teachersoftomorrow.org.

Position Summary

The Certification and Compliance Team Member is integral to maintaining the accuracy and integrity of our multi-state certification processes. This role demands exceptional attention to detail, strong critical thinking, and robust quantitative skills. As a Certification Specialist, you will support the Certification Department by processing candidate assignments, meticulously reviewing certification requirements, monitoring candidate employment status, accurately calculating taught time and fees, and assisting with various compliance-related tasks. You will navigate operations across multiple states concurrently, manage diverse inboxes, and stay abreast of evolving state regulations and procedures. Responsibilities also include conducting internal audits, participating in meetings, and updating procedures to align with State Education Agency rules. A thorough understanding of state-specific codes is vital for ensuring compliance. You will collaborate closely with the Compliance Team and State Agencies to execute processes and inform strategic decision-making.

Key Responsibilities/Duties

• Ensure Compliance Across Multiple States: Implement policies and procedures to adhere to state laws and regulations across the various states in which we operate.
• Review and Process Employment: Evaluate candidate employment for internship placements in accredited schools across different states and process any employment changes during the academic year.
• Collaborate with Compliance Team and State Agency (as applicable): Understand and apply codes from multiple states to ensure compliance with program requirements.
• Multi-State Coordination: Manage multiple inboxes and stay organized while working on tasks related to certification in various states. Respond promptly to emails and requests from different state agencies, districts, and internal departments.
• Certification Processing: Process certifications and candidate enrollments in relevant educator certification online systems for each state, ensuring accuracy and compliance with state-specific requirements.
• Interdepartmental Support: Assist Advisors and other departments with certification-related inquiries, ensuring consistent communication across teams for multiple states.
• District Communication: Communicate effectively with districts across multiple states to clarify certification requirements for potential candidates and interns.
• Address Non-Compliance: Identify candidates who may be out of compliance in any state and collaborate with the Compliance Team to determine the proactive steps needed to address certification issues.
• Audit Participation: Participate in ongoing internal auditing efforts related to intern placements and certification requirements across all states to address compliance issues and help identify potential process gaps.
• Certification Changes: Submit certification deactivations, reactivations, and amendments to state agencies as needed while adhering to the strict deadlines provided by the State Agency.
• Collaborate with IT: Provide feedback to the department leader on potential updates needed to the Teachers of Tomorrow technology infrastructure to reflect the most current policies and practices in all operating states and to enhance operating efficiency.
• Administrative Tasks: Process all administrative tasks as required related to the certification process for initial and Standard Certificate issuance including but not limited to Principal Recommendations, Deficiency Plans, Add Campus, and Background Checks, etc.
• Perform additional duties as assigned.
• Core Values Adherence: Act in accordance with Teachers of Tomorrow core values.

Education/Experience

• Bachelor’s degree (preferred) or commensurate experience in an educational or professional administrative capacity.
• 2+ years of experience in a heavy customer service or sales-oriented position.

Knowledge, Skills, Abilities, and Behaviors

• Experience in Microsoft Suite including Excel, Outlook, and Word.
• Strong oral and written communication skills.
• Solid analytical skills and attention to detail.
• Solid quantitative skills.
• Strong interpersonal skills and relationship-building skills.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Key skills/competency

• Certification Processing
• Compliance Management
• Multi-State Operations
• Attention to Detail
• Quantitative Skills
• Customer Service
• Administrative Tasks
• Microsoft Excel
• Interpersonal Skills
• Regulatory Compliance