Product Owner, Customer Identity and Access Management

Overview of the Product Owner, Customer Identity and Access Management Role at TD

As a Product Owner, Customer Identity and Access Management (CIAM), you will play a critical role in defining, managing, and delivering CIAM solutions that enhance the customer experience while ensuring robust security and compliance. You will collaborate closely with cross-functional teams, including developers, designers, and business stakeholders, to drive the CIAM product's success. This role requires a deep understanding of CIAM concepts, customer needs, and technology trends.

You would be responsible for ensuring the development team (pod) is creating value for the organization through the delivery of customer-focused product increments, aligning with other Product Owners and senior management on the product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, and continuously assessing customer feedback. Maximizing value involves continuously improving the product or delivery process, maintaining a positive work environment, and ensuring work embodies Agile principles of transparency, collaboration, and engagement.

Responsibilities of a CIAM Product Owner

• Partner with management to support the delivery of a product vision.
• Create and maintain a product backlog, continuously re-prioritizing user stories for maximum customer value.
• Align with senior management on the product delivery roadmap, Minimum Marketable Features, Minimum Viable Products, and release cadence.
• Review performance analytics and recommend strategies to enhance the customer product experience.
• Participate in scrum or Kanban events, sharing ideas for improving product value or delivery efficiency.
• Engage business process partners to prepare customers for application changes and establish Day 2 processes.
• Provide user story design, development, and completion oversight, accepting/rejecting based on Definition of Done and Acceptance Criteria.
• Manage delivery initiatives and oversee development team backlogs.
• Proactively raise issues impeding efficient delivery of customer-focused increments.
• Responsible for defect management and prioritization.
• Adhere to enterprise frameworks or methodologies for the business area.
• Ensure ongoing strategic alignment with senior management, providing feedback.
• Consider development team and stakeholder feedback in backlog management, facilitating conversations with competing priorities.
• Understand the internal business and technical environment, aligning with relevant stakeholders and shared services.
• Lead discussions on the Quarterly Business Review for your product.
• Proactively manage business stakeholders for timely product development inputs.
• Monitor the regulatory environment and partner with senior management on product strategy changes.
• Actively coordinate and engage in risk, quality, and/or business testing management.
• Empowered to make product delivery decisions, escalating to senior management as appropriate.
• Actively communicate product changes and backlog priorities to business, technology, and senior management.
• Serve as the single point of escalation for the development team, providing guidance.
• Work cohesively with peers to reinforce Agile processes.
• Compile performance metrics and share with relevant stakeholders.
• Define OKRs in partnership with numerous organizational stakeholders.
• Protect organizational interests by identifying and managing risks, escalating high-risk activities.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements.
• Maintain a culture of risk management and control, aligned with risk appetite.

Key Requirements

This is a key subject matter expert professional role requiring substantial knowledge and expertise in a complex field, with knowledge of broader related areas. You will be accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles, and practices. This role integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations.

You will interpret internal/external business challenges and the industry environment, recommending courses of action and best practices to improve products, processes, or services. You will lead and integrate cross-functional understanding within your field of specialty and/or projects with significant resource requirements, risk, and/or complexity. The Product Owner will solve or may lead others to solve complex problems, leading efforts to develop new solutions using sophisticated analytical thought to exercise judgment and identify solutions. This role impacts the achievement of sub-function or business line objectives within the area of accountability. You will communicate difficult concepts, convert information to compelling business context and advice, and influence and gain alignment across increasingly senior stakeholders. You are expected to work autonomously as the lead and guide others within your area of expertise, typically reporting into a Product Group Owner.

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Familiarity with CIAM concepts and technologies, including understanding of Authentication and Authorization protocols (OAuth, SAML, OpenID).
• Knowledge of Identity and Access Management Systems and Technologies.
• Basic understanding of cybersecurity and data protection principles.
• 3+ years of Product Owner or Agile related delivery experience, including:
• Experience working with Agile tools (e.g., Confluence & Jira).
• Experience writing user stories.
• Managing roadmap and respective backlog.
• Awareness of data protection regulations such as GDPR, CCPA, or HIPAA is a plus.
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset.

About TD

TD is a global financial institution leader and the fifth largest bank in North America by branches. We are dedicated to making every interaction, product, and experience remarkably human and pleasantly simple for over 27 million households and businesses across Canada, the U.S., and worldwide. With over 95,000 colleagues, TD focuses on deepening relationships, ensuring rigorous execution, and making banking simpler and faster. TD is committed to being a leader in customer experience, valuing every colleague's contribution. Together, we are reimagining the banking experience for our customers, colleagues, and communities.

Our Total Rewards Program

Our comprehensive total rewards program reflects our investment in helping colleagues and their families achieve mental, physical, and financial well-being. Total compensation at TD includes base salary, variable pay, and other key benefits such as health and wellness, savings and retirement plans, paid time off, banking benefits and discounts, career development opportunities, and rewards and recognition programs.

Colleague Development

Whether you have a specific career path in mind or are looking to develop certain skills, TD is committed to your success. You will have regular career development, upskilling, and performance conversations with your manager. A variety of mentoring programs and an online learning platform will also be available to help you open new doors. If you are passionate about helping customers and building strong, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a significant impact. We are committed to supporting your success and fostering a respectful workplace where diverse perspectives are valued, everyone has equal opportunities to advance, and you can achieve your full potential and career goals. At TD, we attract and develop top talent.

Training and Onboarding

We ensure you have the tools and resources needed to succeed in your new role, organizing onboarding and training sessions.

Interview Process

Selected candidates will be contacted to schedule an interview. We will do our best to communicate with all candidates via email or phone regarding our decision.

Accommodation

Accessibility is important to us. Please inform us of any accommodations (accessible meeting rooms, virtual interview captions, etc.) you may need to participate fully in the interview process.

We look forward to hearing from you!

Key skills/competency

• CIAM (Customer Identity and Access Management)
• Agile Methodologies
• Product Backlog Management
• User Story Development
• Authentication Protocols (e.g., OAuth, SAML, OpenID)
• Authorization Protocols
• Cybersecurity Principles
• Data Protection Regulations (e.g., GDPR, CCPA)
• Jira & Confluence
• Stakeholder Management