Manager, Customer Experience
@ TD

Cobourg, ON
CA$75,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @td.com
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Job Details

Overview

TD is looking for a Manager, Customer Experience to lead branch operations in Cobourg, Ontario, Canada. In this role, you will mentor a team to deliver exceptional customer interactions and achieve operational excellence.

Key Responsibilities

  • Mentor a team to deliver exceptional customer experiences.
  • Oversee employee scheduling and ensure compliance with policies.
  • Collaborate with internal partners to meet customer needs.
  • Support frontline staff in resolving complaints and operational issues.
  • Perform daily administrative duties and maintain branch appearance.

Qualifications

Applicants should have an undergraduate degree and/or over 3 years of relevant experience, with sound knowledge of process management, business, and operations. Proficiency in software tools including MS Office and internet applications is required. Excellent communication, organizational, and leadership skills are essential.

About TD

TD is one of the world's leading global financial institutions and the fifth largest bank in North America. TD offers growth opportunities, training programs, and competitive benefits designed to support career advancement and personal development.

Additional Information

Training, onboarding, and regular development conversations are part of the role. The process includes interviews, and candidates may request accommodations as needed.

Key skills/competency

  • Customer Service
  • Team Leadership
  • Operations Management
  • Compliance
  • Process Improvement
  • Mentorship
  • Administrative
  • Scheduling
  • Communication
  • Problem Resolution

How to Get Hired at TD

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant leadership and banking skills.
  • Research TD: Review company culture and recent news.
  • Prepare for interviews: Focus on customer experience examples.
  • Showcase compliance expertise: Demonstrate operational management knowledge.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office proficiency.
Practice banking software usage.
Study operation management processes.
Learn scheduling and compliance tools.

Behavioral Questions

Describe a time you led a team.
How do you handle customer complaints?
Explain your approach to conflict resolution.
Share a leadership challenge you overcame.

Frequently Asked Questions