IT Support Analyst IV

IT Support Analyst IV at TD

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: Technology Solutions

Pay Details: $69,700 - $98,400 CAD

TD is dedicated to providing fair and equitable compensation opportunities and fostering skill development. Our compensation practices ensure colleagues can progress through salary ranges as their roles evolve. The base pay may vary based on skills, experience, job-related knowledge, geographic location, and business needs. Candidates are encouraged to discuss compensation with their recruiter for specific details.

Job Description

We are seeking an individual to join our team, focusing on the development and implementation of policies, programs, and tools related to TD Technology Controls and Information Security. In this role, you will provide specialized expertise and guidance in assessing risks, identifying potential gaps, and delivering security solutions to mitigate risks and protect TD. This position leverages data analytics and reporting as a defense strategy to safeguard the organization. You will participate in projects of moderate to high complexity and develop data pipelines to Extract, Transform, and Load (ETL) data necessary for security risk reporting.

Key Responsibilities

• Guide and advise partners on a broad range of specific Technology Controls and Information Security programs, policies, standards, and incidents.
• Assist in building and monitoring core ETLs and data pipelines to facilitate recurrent or ad hoc data ingestion.
• Collaborate with technology and business teams to gather data requirements and specifications for reporting development.
• Develop Power BI dashboards, reports, and ad hoc SQL queries to retrieve data for metric generation.
• Actively contribute to the definition, development, and oversight of a global security management strategy and framework.
• Develop ongoing technology risk reporting, monitor key trends, and define metrics to measure control effectiveness.
• Apply a teamwork philosophy with technology partners, service, or platform owners to integrate all technology security components and address control gaps.
• Consult on regulatory compliance requirements, reporting, and questions.
• Provide support and consulting for Audits, assisting in composing management responses and appropriate remediation activities.
• Adhere to policies, procedures, technology control standards, and regulatory guidelines.
• Contribute to internal activity and process review, identifying opportunities for improvement.
• Adhere to, advise, oversee, monitor, and enforce enterprise frameworks and methodologies related to technology controls / information security activities.
• Influence behavior to reduce risk and foster a strong technology risk management culture.
• Define, develop, implement, and manage standards, policies, procedures, and solutions that mitigate risk and maximize security, service availability, efficiency, and effectiveness.
• Manage relationships with other technology, business, corporate, and control functions.
• Assess, identify, and escalate issues appropriately.

Job Requirements

We value relevant experience and knowledge as much as credentials. It helps if you have:

• A University Degree.
• Information Security Certification / Accreditation is considered an asset.
• 5-7 years of relevant security risk management and data analytics experience.
• A mix of skills in Big Data technologies (e.g., Databricks), database management, and Python programming.
• Experience with Structured Query Language (SQL).
• Sound to advanced knowledge of business, technology controls, security, and risk issues.
• Demonstrated ability to participate in projects of moderate to high complexity.
• A firm commitment to staying informed and abreast of emerging issues and industry trends.

Who We Are

TD is a leading global financial institution, recognized as the fifth-largest bank in North America by branches/stores. We are committed to making every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. Our more than 95,000 colleagues foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD prioritizes client experience, believing all colleagues are client-facing. Together, we are reimagining the future of banking for our clients, colleagues, and communities.

Our Total Rewards Package

Our comprehensive Total Rewards package reflects our investment in colleagues' financial, physical, and mental well-being. It includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more about how we support our team.

Additional Information

We are delighted you are considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we support our colleagues' success both at work and at home. This job opportunity is subject to provincial regulation in Canada, where each province or territory may have its own specific regulations and requirements.

Colleague Development

If you have a specific career path or skill development goal, we are here to help you succeed. You will have regular career, development, and performance conversations with your manager, access to an online learning platform, and a variety of mentoring programs to unlock future opportunities. If you are passionate about helping clients and building lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We are committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can achieve your full potential. We hire and develop the best at TD.

Training & Onboarding

We provide comprehensive training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Interview Process

We will contact candidates of interest to schedule an interview and do our best to communicate outcomes to all applicants via email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you require accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to help us remove barriers and ensure your full participation throughout the interview process. We look forward to hearing from you!

Key skills/competency

• Information Security
• Risk Management
• Data Analytics
• ETL Development
• SQL
• Python Programming
• Power BI
• Databricks
• Technology Controls
• Regulatory Compliance