Customer Experience Associate
@ TD

Edmonton, AB
CA$25,000
On Site
Part Time
Posted 18 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXXX******* @td.com
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Job Details

About the Role

TD is looking for a Customer Experience Associate who will process financial transactions, understand customer needs and advise on suitable banking solutions while delivering outstanding service.

Key Responsibilities

  • Process deposits, withdrawals, and bill payments accurately.
  • Understand customer needs and recommend appropriate banking solutions.
  • Resolve customer concerns using standard procedures and escalation protocols.
  • Promote banking products to meet assigned business objectives.
  • Collaborate with team members to ensure operational excellence.

Qualifications & Skills

High School diploma with 1+ years experience required. An undergraduate degree is an asset. Proficiency in MS Office, strong organizational skills and effective communication are essential.

What TD Offers

TD provides a competitive hourly rate, career growth opportunities, comprehensive training and a supportive work environment. TD is committed to diversity, equity and inclusion and encourages open dialogue regarding career development.

Key skills/competency

  • Customer Service
  • Financial Transactions
  • Banking Solutions
  • Communication
  • MS Office
  • Organizational Skills
  • Teamwork
  • Problem Solving
  • Attention to Detail
  • Compliance
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How to Get Hired at TD

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and transactional skills.
  • Review TD's values: Understand their focus on customer experience.
  • Practice banking scenarios: Prepare answers on transaction processing.
  • Research industry trends: Stay updated on banking regulations and technology.

📝 Interview Preparation Advice

Technical Preparation

Review transaction processing procedures.
Practice MS Office functionalities.
Study banking compliance and regulations.
Familiarize with standard operating procedures.

Behavioral Questions

Describe a challenging customer interaction.
Explain teamwork in a busy setting.
Illustrate handling multiple priorities.
Share conflict resolution experience.

Frequently Asked Questions