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Customer Experience Associate

TD

Brampton, ONOn Site

Original Job Summary

Overview

TD is looking for a Customer Experience Associate to deliver exceptional customer service at TD Canada Trust. You will process financial transactions, assist customers with banking solutions, and contribute to a positive branch environment in Brampton, Ontario.

Key Responsibilities

  • Process financial transactions (deposits, withdrawals, bill payments) accurately.
  • Understand customer needs and recommend appropriate banking solutions.
  • Resolve customer concerns and escalate non-standard activities when necessary.
  • Promote TD banking products and achieve business objectives.
  • Foster a positive, diverse, and equitable work environment.
  • Participate in personal performance development and team updates.

Qualifications

  • High School Diploma or equivalent; 1+ years experience preferred.
  • Undergraduate degree is an asset.
  • Strong administration, organizational, and time management skills.
  • Proficient in MS Office and internet applications.
  • Excellent verbal and written communication skills.

Additional Information

TD offers growth opportunities, skill development, and a comprehensive Total Rewards Package. Training, career development, and mentorship programs are provided to support your career.

Key skills/competency

  • Customer Service
  • Banking Transactions
  • Communication
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Teamwork
  • MS Office
  • Financial Operations
  • Operational Excellence

How to Get Hired at TD

🎯 Tips for Getting Hired

  • Customize resume: Tailor experiences to banking and customer service.
  • Research TD: Understand their values, culture, and recent news.
  • Highlight skills: Emphasize attention to detail and MS Office proficiency.
  • Prepare answers: Practice customer service and conflict resolution scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office functions.
Practice financial transaction software.
Study regulatory compliance guidelines.
Familiarize with banking systems.

Behavioral Questions

Describe handling difficult customer interactions.
Explain teamwork in fast-paced environments.
Discuss time management during busy periods.
Share an experience resolving a conflict.