Associé, Expérience client
TD · Vancouver, BC
- On site
- Part-time
- CA$50,000 / year
- Vancouver, BC
Job highlights
- Deliver exceptional customer service and financial transactions.
- Identify customer needs and offer suitable solutions.
- Support branch business objectives and operational efficiency.
- Collaborate effectively within a team environment.
- Develop skills through training and career development.
About the role
Customer Experience Associate
Join TD as a Customer Experience Associate in Vancouver, British Columbia, Canada, and play a key role in delivering legendary customer experiences within our Personal and Commercial Banking sector. This role offers a competitive compensation package and opportunities for professional growth.
Key Accountabilities
Customer Focus
- Create an exceptional customer experience with every customer interaction.
- Contribute to the ongoing improvement of the overall branch customer experience through service and advice.
- Complete a broad range of financial transactions accurately and efficiently.
- Assist with responding to and resolving customer concerns, escalating when necessary.
- Identify customer needs and determine solutions, opening a limited range of products/services.
Shareholder Focus
- Support business objectives and advice goals.
- Promote products, advice, services, and banking capabilities.
- Understand and apply operating policies and procedures.
- Contribute to Operational Excellence objectives.
- Support timely and accurate completion of business processes.
- Escalate non-standard or high-risk transactions as necessary.
- Support and participate in process improvement opportunities.
- Ensure due diligence for transaction accuracy.
- Comply with the Bank Code of Conduct.
Employee / Team Focus
- Participate fully as a team member, promoting effectiveness and a positive environment.
- Continuously develop knowledge in your area.
- Engage in personal performance management and development, including cross-training.
- Keep others informed of relevant information.
- Contribute to a fair, positive, and equitable environment supporting a diverse workforce.
- Act as a brand champion internally and/or externally.
Breadth & Depth
- Requires established customer service skills for routine and multi-step transactions.
- Possesses broad knowledge of the basic product suite.
- Evaluates and recommends customer solutions from established options.
- Understands how assigned duties relate to the team and its integration with others.
- Identifies and assesses customer problems using standard procedures, escalating non-standard issues.
- Impacts team results through quality service and information provided to customers.
- Follows standardized advice and customer service procedures, recommending process improvements.
- Uses communication skills to exchange/clarify product/process information with composure.
- Requires working knowledge and skills developed through formal training or experience.
- Typically reports to a Manager Customer Experience or Branch Manager.
Experience & Education
- High School diploma and/or 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in a related field) preferred.
About Us
TD is a global leader in financial institutions, ranking as the fifth largest bank in North America by branch count. We deliver legendary customer experiences to millions of households and businesses. Our 95,000+ colleagues combine their skills, talent, and creativity to serve our customers and support economies. Our vision is to be a better bank, enriching the lives of our customers, communities, and colleagues.
TD is committed to leading in customer experience. Every colleague, regardless of their sector, interacts with customers. We innovate to improve customer experiences and shape the future of banking. Whether you are new to financial services or an experienced professional, TD offers training, mentorship, and development opportunities to help you reach your full potential.
Our Total Rewards Program
Our Total Rewards program supports the mental, physical, and financial well-being of our colleagues and their families. It includes base salary, variable pay, health and wellness benefits, savings and retirement plans, paid time off, banking benefits, discounts, career development opportunities, and recognition programs.
Additional Information
We are committed to helping our colleagues succeed personally and professionally, offering career development conversations, training programs, and competitive benefits. We provide regular career development, performance, and growth conversations with your manager, mentorship programs, and an online learning platform. TD offers many career paths and is committed to helping you achieve your goals.
We ensure you have the tools and resources to succeed with onboarding and training sessions.
Interview Process
Selected candidates will be contacted for an interview. We strive to inform all candidates of our decisions via email or phone.
Accommodation Measures
Accessibility is important to us. Please inform us of any accommodation measures you may need to participate in the interview process.
We look forward to hearing from you!
Key skills/competency
- Customer Service
- Financial Transactions
- Problem Solving
- Product Knowledge
- Teamwork
- Communication
- Operational Procedures
- Sales (limited)
- Adaptability
- Banking Operations
Skills & topics
- Customer Experience Associate
- Customer Service
- Financial Transactions
- Banking
- Retail Banking
- Customer Relations
- Sales Support
- Vancouver Jobs
- TD Bank
- Financial Services
How to get hired
- Tailor your resume: Highlight customer service, transaction processing, and problem-solving skills relevant to the Customer Experience Associate role.
- Showcase your experience: Quantify achievements in previous roles, especially those involving customer interaction or financial services, to demonstrate your impact at TD.
- Understand TD's values: Research TD's commitment to legendary customer experiences and community involvement to align your application and interview responses.
- Prepare for behavioral questions: Anticipate questions about handling customer issues, teamwork, and ethical conduct, providing specific examples from your past experiences.
- Express enthusiasm: Convey genuine interest in the Customer Experience Associate position and TD's mission during your interview.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career progression for a Customer Experience Associate at TD?
- At TD, a Customer Experience Associate can progress into roles such as Senior Customer Experience Associate, or explore opportunities in areas like financial advising, branch management, or specialized banking services. TD emphasizes internal development and provides pathways for career growth based on performance and interests.
- What kind of training is provided for new Customer Experience Associates at TD?
- TD provides comprehensive training and onboarding for new Customer Experience Associates. This includes training on financial transactions, customer service best practices, product knowledge, operational procedures, and TD's specific service standards to ensure you are well-equipped for the role.
- Does TD offer opportunities for advancement for Customer Experience Associates?
- Yes, TD is committed to colleague development and offers various opportunities for advancement. Through performance reviews, career development conversations, mentorship programs, and a wide range of internal job postings, colleagues can pursue diverse career paths within the bank.
- What is the expected work environment for a Customer Experience Associate at TD?
- The work environment for a Customer Experience Associate is typically within a branch setting, focusing on direct customer interaction. It's a dynamic role that requires collaboration with team members and adherence to bank policies, all while prioritizing customer satisfaction and operational efficiency.
- How does TD ensure a positive and inclusive workplace for Customer Experience Associates?
- TD is dedicated to fostering a fair, positive, and equitable environment that supports a diverse workforce. This is reflected in their 'Code of Conduct' and commitment to inclusive practices, ensuring all colleagues feel valued and respected.
- What are the key performance indicators for a Customer Experience Associate at TD?
- Key performance indicators for a Customer Experience Associate typically revolve around the quality of customer interactions, accuracy and efficiency in completing financial transactions, identifying customer needs, and contributing to team and branch objectives. Adherence to operational policies and the Bank Code of Conduct are also crucial.
- Is there a requirement for a degree to become a Customer Experience Associate at TD?