Customer Experience Associate
TD
Job Overview
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Job Description
About Customer Experience Associate at TD
TD is committed to delivering a positive customer experience in personal and commercial banking. In this role, you will process financial transactions, understand customer needs, and recommend suitable banking solutions. You will work in Carleton Place, Ontario, Canada, engaging with customers, handling deposits, withdrawals, bill payments, and more in a fast-paced, dynamic environment.
Key Responsibilities
- Process deposits, withdrawals, and bill payments accurately.
- Assess customer needs and recommend banking solutions.
- Resolve customer concerns using standard procedures.
- Promote TD products and services to meet business objectives.
- Collaborate with team members and contribute to a positive workplace.
Additional Details
The role requires strong administration, organizational, and customer communication skills. Basic knowledge of MS Office (Word, Excel, Outlook) and the internet is essential. TD offers competitive compensation, training, career development, and a total rewards package that supports financial, physical, and mental well-being.
Key skills/competency
- Customer Service
- Financial Transactions
- Communication
- Teamwork
- Problem Solving
- MS Office
- Organization
- Time Management
- Attention to Detail
- Banking Solutions
How to Get Hired at TD
- Research TD: Understand TD's culture, mission, and benefits.
- Customize your resume: Highlight customer service and banking skills.
- Practice interview questions: Focus on transaction processing and problem solving.
- Follow application instructions: Submit all required documents precisely.
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