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Customer Experience Associate

TD

Calgary, ABOn Site

Original Job Summary

Overview

At TD Canada Trust, as a Customer Experience Associate, you are on the frontline in delivering exceptional banking services. You will process financial transactions, understand customer needs, and offer tailored banking solutions.

Responsibilities

  • Process deposits, withdrawals, and bill payments accurately.
  • Assess customer needs and recommend appropriate banking solutions.
  • Resolve customer concerns using standard procedures.
  • Promote banking products and complete business processes timely.
  • Collaborate with team members to maintain a positive work environment.

Qualifications

High School diploma with 1+ years experience or equivalent. Proficiency in MS Office tools such as Word, Excel, and Outlook is required. Strong organizational and communication skills with a detail-oriented approach are essential.

About TD

TD stands as one of North America's largest banks with a commitment to growth, professional development, and excellent customer experience. It offers competitive benefits, comprehensive training, and career development opportunities.

Key skills/competency

  • Customer Service
  • Financial Transactions
  • Banking Solutions
  • Communication
  • Problem-Solving
  • Teamwork
  • MS Office
  • Organizational Skills
  • Detail-Oriented
  • Process Improvement

How to Get Hired at TD

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to TD banking requirements.
  • Research TD culture: Review mission and values on LinkedIn.
  • Highlight customer service: Emphasize financial transaction expertise.
  • Prepare for behavioral questions: Share relevant customer success stories.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office tools usage.
Practice transaction processing software skills.
Learn TD banking procedures.
Brush up on financial regulations.

Behavioral Questions

Describe handling challenging customer issues.
Explain teamwork in fast-paced settings.
Discuss how you manage shifting priorities.
Share a service excellence example.