Customer Experience Associate @ TD
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Job Details
Overview
TD is seeking a Customer Experience Associate in Calgary, Alberta, Canada. Join the TD team to process financial transactions, understand customer needs, and advise on banking solutions. You will help create a positive customer environment by interacting directly and ensuring timely and accurate transactions.
Key Responsibilities
- Process deposits, withdrawals, and bill payments per TD guidelines.
- Understand customer requirements and recommend tailored banking solutions.
- Resolve customer concerns using standard procedures and escalate when needed.
- Achieve business goals by promoting banking solutions accurately.
- Collaborate with colleagues and maintain clear communication on routine tasks.
- Deliver quality customer experiences and suggest operational improvements.
Requirements
Applicants should have at least a High School diploma and/or 1+ years of relevant experience. A degree or equivalent is an asset. Strong administrative and organizational skills are necessary along with proficiency in MS Office (Word, Excel, Outlook) and internet use. Excellent verbal and written communication skills are required.
About TD
TD, one of the world's leading global financial institutions, fosters growth, innovation and a diverse work environment. With over 95,000 colleagues worldwide, TD provides regular training, mentorship, and career development opportunities.
Key skills/competency
- Customer Service
- Financial Transactions
- Banking Solutions
- Communication
- Problem-solving
- MS Office
- Time Management
- Organizational Skills
- Attention to Detail
- Team Collaboration
How to Get Hired at TD
🎯 Tips for Getting Hired
- Customize your resume: Align skills with TD customer experience.
- Highlight banking expertise: Emphasize transaction accuracy and service.
- Network on LinkedIn: Connect with TD recruiters and employees.
- Prepare for behavioral questions: Use practical examples from past roles.