Customer Experience Associate

@ TD

About TD

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America. TD is committed to delivering legendary customer experiences while fostering growth and development for its colleagues.

Job Overview

As a Customer Experience Associate at TD, you will process financial transactions accurately and deliver an excellent customer experience by understanding customer needs and recommending appropriate banking solutions. This role places emphasis on maintaining excellent service standards and operational accuracy in a fast-paced environment.

Key Responsibilities

• Process deposits, withdrawals, bill payments following TD procedures.
• Identify customer needs and recommend suitable banking solutions.
• Respond to customer concerns and escalate non-standard issues.
• Promote products and services to achieve business objectives.
• Ensure accuracy, confidentiality, and compliance with banking regulations.
• Assist in team activities and maintain effective communication.

Job Requirements

• High School diploma and/or 1+ years relevant experience; undergraduate degree is an asset.
• Strong administrative, organizational, planning, and time management skills.
• Proficient in MS Office (Word, Excel, Outlook) and internet usage.
• Excellent verbal and written communication skills.
• Detail-oriented with ability to manage multiple tasks.

What TD Offers

TD provides growth opportunities, comprehensive training, mentoring programs and a Total Rewards package including competitive compensation, health benefits, and career development support.

Interview & Onboarding

Candidates will be contacted for interviews. TD ensures clear communication of outcomes and provides necessary accommodations throughout the process.

Key skills/competency

• Customer Service
• Financial Transactions
• Banking Solutions
• Communication
• Organization
• MS Office
• Time Management
• Problem Solving
• Attention to Detail
• Team Collaboration