Business Systems Analyst

Job Accountabilities

As a Business Systems Analyst, you will manage risk through prompt removal of access for termination requests and support customers by prioritizing and actioning access tickets to achieve Service Level Agreements (SLA). This role involves resolving access investigations/escalations, escalating complex policy issues to management, and communicating effectively with partners across the organization to quickly resolve issues and highlight process gaps.

You will be expected to stay current on emerging trends and grow your knowledge of the business, related tools, and processes. Active participation in personal performance management and development, including coaching, training, and business initiatives, is key. Keeping others informed about project status and day-to-day activities, contributing to team success by assisting others, and providing training/guidance as appropriate are also part of your responsibilities.

The Business Systems Analyst will contribute to a fair, positive, professional, and equitable environment that supports a diverse workforce, acting as a brand ambassador for your business area/function and the bank, both internally and externally. You will contribute to achieving business objectives by actively managing access risks, identifying and implementing continuous process/performance improvements. This includes reinforcing Role Based Access provisioning by ensuring access requests match the Role Entitlement Map (REM) or have proper approvals if outside of REM, ensuring accurate attestation (Diamond) in line with the business' REM, and adhering to Bank operational policies/procedures, audit guidelines, regulatory/legislative requirements, code of conduct, including Enterprise Protect guidelines.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. With more than 95,000 colleagues, TD fosters deeper relationships, ensures disciplined execution, and builds a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, believing that all colleagues are client facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

Our Total Rewards Package

TD's Total Rewards package reflects our investment in colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

TD is committed to providing the support colleagues need to thrive both at work and at home through regular development conversations, training programs, and a competitive benefits plan. This job opportunity is subject to provincial regulation for employment purposes, and it's important to acknowledge that each province or territory within Canada may have its own regulations.

Colleague Development

If you’re interested in a specific career path or looking to build certain skills, TD wants to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs. TD offers diverse career paths for those passionate about helping clients and building deep, lasting relationships, fostering a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding

TD provides training and onboarding sessions to ensure you have everything needed to succeed in your new Business Systems Analyst role.

Interview Process

Candidates of interest will be reached out to for an interview, and TD endeavors to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to TD. Please inform them if you require accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to help remove barriers during the interview process.

Key skills/competency

• Risk Management
• Access Management
• SLA Management
• Process Improvement
• Effective Communication
• Stakeholder Interaction
• Policy Adherence
• Incident Resolution
• Business Analysis
• IT Operations