Senior Corporate Communications Manager

Job Description

As a Senior Corporate Communications Manager at TD Securities, you will manage and lead the development and/or execution of plans, programs, projects, and strategies. This involves designing and delivering communications that are consistent with TD’s corporate standards and strategies, all while supporting business results.

Key Accountabilities

CUSTOMER

• Understand key business partners' objectives, direction and ongoing initiatives and advise leadership teams on appropriate communication strategies and tactics.
• Develop and manage the execution of internal/external strategic and tactical communications on behalf of senior management, ensuring the enhancement of TD's presence with key stakeholders, highlighting TD's brand, community, and innovation initiatives.
• Manage ongoing relationships with key business partners and/or third parties to coordinate all internal/external communication activities and project deliverables.
• Provide communication consulting to key business partners, perform appropriate due diligence, and assist in developing and delivering key messages applying internal communication standards and processes.
• Develop and implement a process for coordinating, prioritizing, and distributing all broad internal/external communications, utilizing appropriate delivery channels.
• Develop and establish form and content standards for internal/external communication channels and various mediums by partnering with other key stakeholders and/or third parties.
• Develop, manage, and evaluate effectiveness of internal/external communication vehicles and delivery channels that support strategy.
• Prepare and manage communication budgets for each project within the agreed upon parameters.
• Manage assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes, and visual/brand standards.
• Participate in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and solutions.
• Provide ongoing communication to ensure appropriate stakeholders are notified of progress or changes in content, budget, direction, timeline or status and escalate as appropriate.
• May create/manage the implementation of digital and social content strategy across multiple channels for internal/external stakeholders.
• Proactively acknowledge errors; notify management promptly where appropriate, and work with team to resolve.
• Develop proactive public relations campaigns that drive share of voice and enhance the brand.
• Provide strategic media counsel support and act as a bank spokesperson when appropriate.
• Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives.
• Drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways.

SHAREHOLDER

• Manage project budgets within forecasted spend.
• Arrange for timely billings, maintain progress billing standard, and promptly communicate variances.
• Confirm quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown.
• Identify ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs.
• Prioritize and manage own workload to meet service level requirements for service and productivity.
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s).
• Ensure respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues.
• Conduct internal and external research projects; support the development/delivery of presentations/communications to management or broader audience.
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices.
• Monitor service, productivity, and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist.
• Apply subject matter expertise in the discipline, provide guidance, assistance, and direction to others.
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest.
• Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate, and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH

• Oversees multiple and/or complex communications projects/programs/strategies that may impact several businesses/product lines.
• Recognized as top-level communications expert within the organization and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas.
• Role requires substantial integration of projects/programs involving significant scope, strategic impact, and complexity.
• Role requires substantial relationship management breadth and influence in leading strategic initiatives, planning, and/or integrating executional activities.
• Integrates knowledge of the enterprise function's or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise.
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements.
• Serves as a source of expert advice providing leadership guidance to senior management in field of specialty; may lead team(s) of related specialists/experts.
• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties.
• Solves unique and ambiguous problems with broad impact.
• Requires innovative thinking to develop new solutions.
• Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment.
• Engages stakeholders to take action; influences change; frames information in broader organizational contexts.
• Identifies and leads problem resolution for project/program complex requirements related issues at all levels.
• Generally reports to an executive.

Experience & Education

• Undergraduate degree or relevant professional certifications, designations, or equivalent required.
• 10+ years relevant experience.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Key skills/competency

• Strategic Communications
• Media Relations
• Public Relations
• Brand Management
• Stakeholder Engagement
• Digital Content Strategy
• Reputational Risk Management
• Executive Counsel
• Project Management
• Budget Management