Mobile Mortgage Specialist Assistant
TD Securities · Scarborough, ON
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- Hybrid
- Part-time
- CA$71,000 / year
- Scarborough, ON
Job highlights
- Support mortgage specialists remotely.
- Process credit applications and documentation.
- Manage customer relationships and inquiries.
- Ensure compliance with financial regulations.
- Contribute to team and business goals.
About the role
Mobile Mortgage Specialist Assistant
TD Securities is seeking a dedicated Mobile Mortgage Specialist Assistant to support mortgage specialists in Scarborough, Ontario, Canada. This is a part-time role with a minimum of 15 hours per week, offering potential for up to 37.5 hours based on business needs. The position is primarily remote, allowing for flexible scheduling in partnership with your assigned Mortgage Mortgage Specialist (MMS) and Manager, MMS Assistants. You will play a crucial role in providing administrative and customer support throughout the mortgage application and credit process.
Key Accountabilities
- Customer Support: Maximize support for credit administration, maintain strong partner relationships, and effectively handle customer inquiries and issues, escalating when necessary.
- Application Processing: Gather client documentation post-MMS meeting, process credit applications accurately and efficiently, and support business timelines.
- Documentation & Compliance: Ensure all supporting documentation is received, validated, and meets internal processes and regulatory requirements.
- Sales & Operational Support: Contribute to achieving credit quality objectives, meeting individual targets, and supporting overall business goals, including sales and operational excellence.
- Product Knowledge: Maintain a thorough understanding of the mortgage suite of products and services, and adhere to the Bank Code of Conduct.
- Team Collaboration: Fully participate as a team member, promote service, quality, innovation, and teamwork, and assist colleagues as needed.
- Professional Development: Continuously enhance knowledge and expertise, participate in knowledge transfer, and actively engage in performance management and development objectives.
The Ideal Candidate Will Possess
- Minimum 1 year of experience in a client-facing and/or administrative role.
- Mortgage/credit lending experience is highly desirable.
- Superior computer and technology skills, with advanced proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Exceptional organizational skills and the ability to work independently as a self-starter in a fast-paced environment.
- Excellent time-management skills, with a proven ability to meet or exceed timelines and Service Level Agreements (SLAs).
- High level of accuracy and attention to detail.
- Strong customer service skills, with excellent interpersonal and communication abilities.
- Flexibility to work variable hours, including evenings and weekends.
- Bilingualism (English/French) or other language skills are preferred.
About TD
TD is a leading global financial institution and one of North America's largest banks. We are committed to creating remarkably human and refreshingly simple banking experiences for millions of households and businesses worldwide. Our diverse team of over 95,000 colleagues is dedicated to fostering deeper relationships, ensuring disciplined execution, and building a simpler, faster banking experience. At TD, we believe every colleague, no matter where they work, is client-facing, and we are reimagining what banking can be.
Total Rewards at TD
Our Total Rewards package includes competitive base salary, variable compensation, comprehensive health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and robust career development and recognition programs.
Key Skills/Competency
- Mortgage Processing
- Credit Administration
- Customer Service
- Documentation Management
- Financial Services
- Time Management
- MS Office Suite
- Organizational Skills
- Interpersonal Skills
- Communication Skills
Skills & topics
- Mobile Mortgage Specialist Assistant
- Mortgage Assistant
- Credit Administration
- Financial Services
- Remote Work
- Part-Time
- Customer Support
- Administrative Support
- TD Securities
- Mortgage Processing
How to get hired
- Tailor your resume: Highlight your client-facing, administrative, and mortgage/credit lending experience, emphasizing accuracy and time management for the Mobile Mortgage Specialist Assistant role.
- Showcase technical skills: Detail your proficiency with MS Office Suite (Word, Excel, PowerPoint) and any other relevant technology in your application.
- Emphasize customer service: Quantify your experience in providing excellent customer service and managing client relationships in your resume and cover letter.
- Prepare for remote work: In your application and interview, demonstrate your ability to work independently, manage your time effectively, and meet deadlines in a remote setting.
- Ask about compensation: Be prepared to discuss salary expectations and ask clarifying questions about the pay range and growth opportunities during your dialogue with the recruiter.
Technical preparation
Master MS Office Suite: Word, Excel, PowerPoint.,Familiarize with mortgage software/platforms.,Practice secure remote work practices.,Review credit application workflows.
Behavioral questions
Describe a time you handled a difficult client.,How do you prioritize tasks under pressure?,Give an example of ensuring accuracy.,How do you collaborate with remote colleagues?
Frequently asked questions
- What is the work arrangement for the Mobile Mortgage Specialist Assistant position at TD Securities?
- The Mobile Mortgage Specialist Assistant position is primarily remote, allowing you to work from your home office or a designated TD location. Flexible scheduling is available in partnership with your assigned Mortgage Mortgage Specialist (MMS) and Manager, MMS Assistants.
- What are the minimum and maximum hours for this part-time role?
- This role requires a minimum of 15 hours per week. Additional hours may be available, potentially up to 37.5 hours per week, depending on business volumes.
- What kind of experience is required for the Mobile Mortgage Specialist Assistant role?
- The ideal candidate will have at least 1 year of experience in a client-facing and/or administrative role. Mortgage or credit lending experience is highly preferred, as are superior computer and MS Office Suite skills.
- How does TD Securities handle compensation for the Mobile Mortgage Specialist Assistant role?
- TD Securities offers a competitive pay range of $23.37 - $31.20 CAD per hour. The final offer may vary based on skills, experience, and other factors. Candidates are encouraged to ask compensation-related questions and have an open dialogue with their recruiter.
- What are the key responsibilities of a Mobile Mortgage Specialist Assistant at TD?
- Key responsibilities include providing administrative support for credit administration, processing credit applications, gathering client documentation, managing customer inquiries, ensuring regulatory compliance, and supporting sales goals and operational excellence.
- Are there opportunities for career growth in this role at TD?
- Yes, TD emphasizes growth opportunities and skill development. Colleagues can progress through the salary range over time, and the company offers various development programs, training, and mentoring to support career paths.
- What technical skills are essential for this position?
- Superior computer and technology skills are essential, with a specific requirement for superior proficiency in the MS Office suite, including Word, Excel, and PowerPoint.
- What is the interview process like for the Mobile Mortgage Specialist Assistant role at TD Securities?
- TD will reach out to promising candidates to schedule an interview. They strive to communicate outcomes to all applicants via email or phone and are committed to providing accommodations for candidates with accessibility needs throughout the process.