Customer Experience Associate

About TD Canada Trust

At TD Canada Trust, we are the frontline of TD Bank, dedicated to building deep and long-lasting relationships with our customers. We perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to existing or prospective TD customers. Our branch team focuses on understanding customer needs, identifying opportunities to promote products and services, and referring customers to appropriate team members or internal Bank partners, all while ensuring a positive customer experience.

Join TD Canada Trust and embody our core values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

The Opportunity: Customer Experience Associate

Are you passionate about making customer interactions delightful and processing financial transactions accurately? As a Customer Experience Associate, you will be an all-around champion, understanding customer needs and advising on best-suited banking solutions to deliver an excellent customer experience. Take the next step in your career and apply today!

In This Role, You Will:

• Process financial transactions such as deposits, withdrawals, and bill payments, adhering to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend tailored solutions, exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non-standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and promptly.
• Connect personally with customers, advising them clearly and appropriately on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and engaging in personal performance development.
• Support the team by respecting coworkers, maintaining dedication, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• An undergraduate degree or equivalent is considered an asset.
• Strong administration, organizational, planning, and time management skills are essential for a fast-paced environment.
• Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• A proactive individual who can exercise initiative, maintain accuracy, attention to detail, and manage multiple tasks and changing priorities.
• A dynamic communicator with established customer experience skills, able to connect verbally and in writing with diverse individuals in a calm, courteous, and effective manner.

Who We Are: TD Securities

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive daily to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses across Canada, the United States, and worldwide. With more than 95,000 TD colleagues, we foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to client experience, believing all colleagues are client-facing. Together, we are reimagining banking for our clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects our investment in colleagues, supporting their financial, physical, and mental well-being. This includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more about how we support our team.

Additional Information & Colleague Development

We are committed to providing the support our colleagues need to thrive. You'll benefit from regular development conversations, training programs, and a competitive benefits plan. This opportunity is subject to provincial employment regulations within Canada.

If you're interested in a specific career path or skill development, we offer career, development, and performance conversations with your manager, access to an online learning platform, and various mentoring programs to unlock future opportunities.

At TD, we foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential. We hire and develop the best, providing comprehensive training and onboarding sessions for your success.

Interview Process & Accommodation

We will contact candidates of interest for an interview and aim to communicate outcomes via email or phone. Your accessibility is important; please inform us if you require any accommodations to participate fully in the interview process.

Key skills/competency

• Customer Service
• Financial Transactions
• Banking Solutions
• Client Relationship Management
• Communication Skills
• Problem Solving
• Organizational Skills
• Attention to Detail
• MS Office Suite
• Time Management