Customer Experience Associate

Department Overview

At TD Canada Trust, we are the frontline of TD Bank, committed to building deep and long-lasting relationships with our customers. We achieve this by performing a broad range of customer service transactions and offering information and advice on services, products, and solutions to both existing and prospective TD customers. Our branch team understands customer needs, identifies opportunities to promote products and services, and refers customers to the appropriate team members or internal Bank partners, all while ensuring a positive customer experience.

Join TD Canada Trust and embody our core values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Description: Customer Experience Associate

Are you capable of bringing your charming self to work and transforming customer interactions into delightful experiences? Do you enjoy processing financial transactions accurately and feel a sense of achievement from providing excellent customer service? If so, take the next step in your career journey and apply for the position of Customer Experience Associate. We are seeking an all-around champion who can understand diverse customer needs and advise on the most suitable banking solutions to ensure a consistently positive customer experience.

Key Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments, adhering strictly to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and accurately determine customer needs to recommend tailored solutions, exercising discretion in all confidential matters.
• Respond to and effectively resolve customer concerns using established procedures, escalating non-standard activities when necessary.
• Achieve assigned goals and business objectives by actively promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers, providing appropriate and clear advice on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development initiatives.
• Support the team by fostering respectful coworker relationships, demonstrating dedication, and keeping everyone informed on the status of routine activities.
• Deliver high-quality customer experiences and identify opportunities for operational improvements to achieve operational excellence.

Job Requirements

• High School diploma and/or 1+ years of relevant experience. An undergraduate degree or equivalent is considered an asset.
• Strong administration, organizational, planning, and time management skills are essential for thriving in a fast-paced environment.
• Hands-on knowledge and proficiency in using MS Office (Word, Excel, and Outlook) and internet applications.
• A proactive individual who can exercise initiative, maintain accuracy, and demonstrate detail-orientation while managing multiple tasks and evolving priorities.
• A dynamic communicator with established customer experience skills, capable of connecting effectively, both verbally and in writing, with diverse individuals in a calm, courteous, and professional manner.

Who We Are

TD is one of the world's leading global financial institutions, recognized as the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses across Canada, the United States, and globally. More than 95,000 TD colleagues contribute their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, believing that all colleagues, regardless of their role, are client-facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

Key skills/competency

• Customer Service
• Financial Transactions
• Client Relations
• Problem Solving
• Communication Skills
• Teamwork
• Organizational Skills
• Time Management
• MS Office
• Attention to Detail