Client Services Manager

Client Services Manager

Tatari is revolutionizing TV advertising. We partner with leading disruptor brands to amplify their business through linear and streaming TV ads. Our advanced platform integrates sophisticated media buying with proprietary analytics, transforming TV advertising into an automated, digital-like experience. Tatari is recognized as a top Ad Tech Company and a Best Place to Work, driven by rapid growth and an experienced executive team from companies like Google, Meta, and Amazon. As a Client Services Manager, you will oversee a portfolio of large, key client accounts. Your commitment to building strong client relationships, demonstrating insight-led thinking, and deeply understanding client businesses will be crucial. You will leverage your management expertise to coordinate with internal departments, ensuring client needs are met. You will interact directly with marketing and media leaders (CMOs, VPs of Brand/Performance, Directors, etc.), acting as a vital extension of their TV media programs. **Responsibilities:**

• Manage post-sales relationships for major client accounts as the primary point of contact and trusted advisor.
• Actively listen to client needs and identify potential unmet requirements.
• Collaborate weekly with the Media Buying team to ensure campaign success and scalability.
• Develop data-driven recommendations to inform client strategy and decision-making.
• Become a Tatari product expert and utilize internal subject matter experts (Engineering, Data Science) to resolve client challenges.
• Engage with clients, including up to 10% travel, to foster strong relationships with C-level executives.

**Qualifications:**

• Bachelor’s degree from a 4-year institution, preferably in marketing, economics, statistics, or business administration.
• Minimum of 2 years in post-sales account management or client relationship support, including C-level interactions.
• Proficient understanding of the linear and streaming TV landscape.
• Highly organized with meticulous attention to detail.
• Proven ability to present compelling narratives using data.
• Skilled in communicating technical concepts clearly.
• Excellent presentation and active listening abilities; preparation for every meeting is expected.
• Comfortable engaging in discussions with both technical and marketing professionals.

**Bonus Qualifications:**

• Understanding of digital marketing channels (SEM, Facebook).
• Experience with programmatic advertising.
• Advanced Excel skills.
• Advanced data visualization capabilities.

**Benefits:**

• Competitive salary ($80,000K-110,000K annually).
• Equity compensation.
• Comprehensive health insurance for you and dependents.
• 401K, FSA, and commuter benefits.
• $150 monthly spending account.
• $1,000 annual continued education benefit.
• $500 WFH reimbursement.
• Unlimited PTO and sick days.
• Monthly Company Wellness Day Off.
• On-site perks: Snacks, drinks, and catered lunches.
• Team building events.

Tatari is committed to building diverse teams and providing equal opportunities. We foster a welcoming, inclusive environment where every team member is valued and diversity is celebrated. This is an in-office position with a hybrid remote work arrangement (2 days per week).

Key skills/competency

• Client Relationship Management
• Account Management
• TV Advertising
• Media Buying
• Data Analysis
• Client Strategy
• Cross-functional Collaboration
• Problem Solving
• Communication Skills
• C-level Engagement