Head - IT Infrastructure
Tata Tele Business Services · Navi Mumbai, Maharashtra, India
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- On site
- Full-time
- ₹2,500,000 / year
- Navi Mumbai, Maharashtra, India
Job highlights
- Lead IT infrastructure strategy and digital transformation.
- Manage private cloud, data centers, and networks.
- Ensure network security and compliance.
- Drive operational excellence and automation.
- Lead and mentor infrastructure teams.
About the role
Head of IT Infrastructure
Key Responsibilities
Strategic Leadership
- Develop and execute long-term infrastructure strategies aligned with business objectives.
- Lead digital transformation initiatives including cloud adoption, automation, and infrastructure scalability.
- Collaborate with cross-functional teams to ensure infrastructure supports enterprise applications and services.
Infrastructure & Cloud Management
- Oversee the architecture, deployment, and lifecycle management of private cloud environments (e.g., VMware, OpenStack).
- Manage data centers, server farms, storage systems, and virtualization platforms.
- Ensure high availability, disaster recovery, and business continuity planning.
Network & Security Operations
- Design and manage enterprise network architecture including LAN/WAN, SD-WAN, and MPLS.
- Administer firewalls, routers, switches, load balancers, and VPNs.
- Implement robust cybersecurity frameworks and ensure compliance with regulatory standards (e.g., ISO 27001).
Operational Excellence
- Define and monitor SLAs, KPIs, and performance metrics for infrastructure services.
- Drive automation and standardization across infrastructure operations.
- Manage vendor relationships, procurement, and contract negotiations.
Team Leadership
- Lead and mentor a team of infrastructure engineers and network specialists.
- Promote a culture of innovation, accountability, and continuous learning.
- Provide technical guidance and career development support.
Required Skills & Competencies
Technical Skills
- Cloud Platforms: Deep expertise in private cloud (VMware, OpenStack), hybrid cloud integration, and cloud orchestration tools.
- Server & Storage: Strong knowledge of server architecture, virtualization (VMware, Hyper-V), SAN/NAS storage systems.
- Networking: Advanced understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols (BGP, OSPF), and network segmentation.
- Security: Experience with enterprise-grade firewalls (Palo Alto, Fortinet), IDS/IPS, endpoint protection, and SIEM tools.
- Automation & Monitoring: Familiarity with tools like Ansible, Terraform, Nagios, Zabbix, SolarWinds, and scripting (Python, PowerShell).
- Telecom Infrastructure: Hands-on experience with telecom-grade networking, OSS/BSS systems, and carrier-grade hardware.
Leadership & Soft Skills
- Strategic thinking and ability to align technology with business goals.
- Strong project management and stakeholder engagement capabilities.
- Excellent communication, negotiation, and decision-making skills.
- Proven ability to lead cross-functional teams and manage large-scale infrastructure projects.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 20+ years of experience in IT infrastructure, with at least 5 years in a senior leadership role.
- Telecom industry experience is mandatory.
Preferred Certifications
- Cisco Certified Network Professional (CCNP) or equivalent
- VMware Certified Professional (VCP)
- Certified Information Systems Security Professional (CISSP)
- ITIL Foundation or higher
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Key skills/competency
- IT Infrastructure Strategy
- Cloud Adoption (VMware, OpenStack)
- Network Architecture (LAN/WAN, SD-WAN)
- Cybersecurity Frameworks
- IT Operations Management
- Team Leadership
- Telecom Infrastructure
- Automation Tools (Ansible, Terraform)
- Project Management
- Stakeholder Engagement
Skills & topics
- Head of IT Infrastructure
- IT Strategy
- Cloud Computing
- Network Management
- Cybersecurity
- Data Center Management
- Telecom Infrastructure
- Digital Transformation
- Team Leadership
- IT Operations
How to get hired
- Tailor your resume: Highlight extensive IT infrastructure experience, senior leadership roles, and mandatory telecom industry background. Quantify achievements in cloud, networking, and security.
- Showcase leadership: Emphasize strategic planning, digital transformation initiatives, and team management experience in your application and interviews.
- Demonstrate technical depth: Be ready to discuss your expertise in private cloud platforms (VMware, OpenStack), network protocols, cybersecurity tools, and automation.
- Research TTBS: Understand their role as a leading connectivity provider and their focus on customer-centricity and innovation.
- Prepare for behavioral questions: Be ready to discuss your approach to leading teams, managing stakeholders, and driving projects in a large organization.
Technical preparation
Master private cloud (VMware, OpenStack) concepts.,Review enterprise networking and security principles.,Familiarize with automation and monitoring tools.,Understand telecom-grade infrastructure requirements.
Behavioral questions
Describe a major digital transformation you led.,How do you align IT strategy with business goals?,How have you managed large infrastructure teams?,Discuss your approach to vendor management.
Frequently asked questions
- What are the key technical skills required for the Head of IT Infrastructure role at Tata Tele Business Services?
- The Head of IT Infrastructure at Tata Tele Business Services requires deep expertise in private cloud platforms like VMware and OpenStack, robust knowledge of server and storage systems, advanced networking skills (TCP/IP, routing protocols, SD-WAN), strong cybersecurity experience (firewalls, IDS/IPS, SIEM), and familiarity with automation tools (Ansible, Terraform). Telecom infrastructure experience is also mandatory.
- Is telecom industry experience mandatory for this Head of IT Infrastructure position at TTBS?
- Yes, the job description explicitly states that 'Telecom industry experience is mandatory' for the Head of IT Infrastructure role at Tata Tele Business Services. This indicates a strong preference for candidates with a background in telecommunications.
- What leadership qualities are essential for the Head of IT Infrastructure at Tata Tele Business Services?
- Essential leadership qualities include strategic thinking, the ability to align technology with business goals, strong project management and stakeholder engagement skills, excellent communication and negotiation abilities, and a proven track record of leading cross-functional teams and managing large-scale infrastructure projects.
- What kind of cloud experience is expected for the Head of IT Infrastructure at TTBS?
- The role requires deep expertise in private cloud environments (VMware, OpenStack), as well as experience with hybrid cloud integration and cloud orchestration tools. This suggests a need for hands-on management and strategic planning for both on-premises and potentially integrated cloud solutions.
- What are the educational and experience requirements for the Head of IT Infrastructure at Tata Tele Business Services?
- Candidates need a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. A minimum of 20 years of experience in IT infrastructure is required, with at least 5 of those years in a senior leadership role. Telecom industry experience is also mandatory.
- What preferred certifications are beneficial for the Head of IT Infrastructure role at TTBS?
- While not strictly mandatory, preferred certifications that would strengthen an application for the Head of IT Infrastructure role at TTBS include Cisco Certified Network Professional (CCNP), VMware Certified Professional (VCP), Certified Information Systems Security Professional (CISSP), and ITIL Foundation or higher.