Customer Specialist - Cloud & Platform

About Tata Tele Business Services (TTBS)

Tata Tele Business Services (TTBS), part of the esteemed Tata Group, is India’s premier provider of connectivity and communication solutions for businesses. We offer an extensive portfolio of ICT services, including connectivity, collaboration, cloud, security, IoT, and marketing solutions. Our unwavering commitment to customer-centricity and innovation consistently earns us recognition from both customers and industry peers. Our dedicated and passionate team is the driving force behind our success as India’s leading enabler of digital connectivity and technology solutions.

We actively seek top talent, believing in nurturing and mentoring individuals to grow into leadership roles while upholding our core ethics and values.

Key Role Deliverables for Customer Specialist - Cloud & Platform

• Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks.
• Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).
• Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value.
• Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.
• Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment.
• Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.
• Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation.
• Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.

Qualification & Experience for the Right Person

• B. Tech (Computer Science, Electronics, etc.).
• 5-8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity.
• Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features.
• Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc.
• Experience with compliance frameworks (e.g., NIST, ISO 27001, GDPR) and security best practices in the cloud.
• Ability to manage technical conversations with C-level stakeholders and IT teams.
• Strong project management, communication, and interpersonal skills.
• Certifications preferred: Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate.

Personal Attributes

• Self-learning mindset, constantly keeping up to date on new solution areas in Azure & Cybersecurity.
• Understand customer needs, articulate value & offer them solutions.
• Withstand pressure and contribute as a team player.
• Target oriented.

Key skills/competency

• Azure Infrastructure
• Cloud Security
• Customer Success
• Technical Account Management
• Cybersecurity Solutions
• Microsoft Defender
• Azure Sentinel
• Compliance Frameworks
• Stakeholder Management
• Project Management