NICE SME
@ Tata Consultancy Services

Canton, MA
$120,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @tcs.com
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Job Details

About the NICE SME Role

This role requires hands-on experience with NICE CXone Studio, NICE IEX, and scripting languages. A strong understanding of IVR design, call flow development, and REST API integrations is essential. Experience with .NET technologies, contact center platforms, Verint, Five9, and Genesys is required.

Roles & Responsibilities

  • Architectural Leadership: Review and design NICE contact center environment including call flows and integrations.
  • Program Management: Lead the overall NICE program and ensure strategic alignment.
  • Technology Advisory: Advise on contact center technology trends and NICE platform capabilities.
  • Integration Oversight: Collaborate with teams to integrate NICE with CRM, third-party apps, and AI solutions.
  • Performance Optimization: Monitor and improve IVR performance, call routing and customer experience.
  • Documentation & Communication: Maintain system documentation and stakeholder communication.

Managerial & Additional Skills

Experience working in an Onsite-Offshore Model. Program management and leadership capabilities are essential.

Salary & Benefits

Salary Range: $100,000 - $140,000 a Year.

Benefits include discretionary annual incentive, comprehensive medical coverage, family support, insurance options, commuter benefits, certification and training reimbursement, time off, legal and financial assistance, 401K plan, performance bonus, college fund, and student loan refinancing.

Qualifications

Bachelor of Computer Science

Key skills/competency

  • NICE CXone Studio
  • NICE IEX
  • IVR Design
  • Call Flow Development
  • REST API
  • .NET Technologies
  • Verint
  • Five9
  • Genesys
  • Program Management
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How to Get Hired at Tata Consultancy Services

🎯 Tips for Getting Hired

  • Customize Resume: Tailor skills highlighting NICE CXone Studio and IVR.
  • Research TCS: Understand company culture and contact center focus.
  • Highlight Experience: Emphasize .NET and program management strengths.
  • Prepare for Interview: Review technical integrations and leadership examples.

📝 Interview Preparation Advice

Technical Preparation

Review NICE CXone Studio documentation.
Practice IVR call flow designs.
Study REST API integration examples.
Refresh .NET framework skills.

Behavioral Questions

Describe a conflict and resolution experience.
Explain your leadership in program management.
Discuss a time you improved system integration.
Share how you handle stakeholder communications.

Frequently Asked Questions