Manager - Global Network Operations

About Tata Communications

Tata Communications redefines connectivity with innovation and intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, we at Tata Communications are envisaging a New World of Communications.

Job Responsibilities

This role is responsible for managing day-to-day network operations and maintenance within the Unified Collaborations domain. This includes customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for operations. This is an operational role focused on delivering results that directly impact daily operations, and the incumbent will be capable of instructing professional or technical staff and reviewing the quality of their work.

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements/issue resolution.
• Perform proactive/reactive fault management and incident management, including customer handling during faults and ensuring timely updates.
• Work directly with OEMs on repeat issues, bugs, and implement resolutions through a defined change management process.
• Identify day-to-day manual activities and repeat tasks, leading efforts to automate them.
• Review CFT teams' changes frequency and criticality, identify gaps, and prepare SOP documents to ensure no change errors.
• Track and monitor environment performance to ensure minimal interruption to network transmission and/or network switches.
• Manage network equipment maintenance and security operations for all sites.
• Maintain day-to-day O&M tasks associated with the installation and testing of new network equipment, diagnosing and locating troubles.
• Perform repair and maintenance and restore service for optimal customer satisfaction.
• The role may be an individual contributor or may lead a small team.

Desired Skill sets

• Troubleshooting experience of network, equipment, and service level faults.
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of domain and related technologies.
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Key skills/competency

• Network Operations
• Incident Management
• Problem Management
• Change Management
• Unified Communications
• Cloud & Mobility
• IoT
• Network Security
• Automation
• Vulnerability Assessment