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Customer Service - Sales Representative

Tata Capital

IndiaOn Site

Original Job Summary

About the Role

The Customer Service - Sales Representative role at Tata Capital involves achieving business targets by acquiring and maintaining new client relationships. The successful candidate will work closely with prospective customers, ensuring high satisfaction, compliance, and effective cross-selling of multiple products.

Key Responsibilities

  • Identify target areas for prospective business.
  • Pre-screen customer segments as per organization norms.
  • Ensure required log in numbers and disbursement.
  • Proactively understand customer needs and cross-sell multiple products.
  • Execute sales promotion activities to build interest in the TCFSL brand.
  • Build strong client relationships internally and externally.
  • Ensure vendor empanelment and develop new vendor relationships.
  • Develop robust distribution channels.
  • Ensure compliance with all Audit and RBI regulations.

Qualification

Graduate in any discipline.

Key skills/competency

Customer Service - Sales Representative, Business Targets, Client Relationships, Cross-Selling, Compliance, Vendor Management, Distribution, Audit, RBI, Promotion

How to Get Hired at Tata Capital

🎯 Tips for Getting Hired

  • Research Tata Capital's culture: Study their mission and values online.
  • Customize your resume: Highlight sales and customer service experience.
  • Prepare for interviews: Focus on compliance and client relationship examples.
  • Network effectively: Engage with current employees on LinkedIn.

📝 Interview Preparation Advice

Technical Preparation

Review sales CRM software usage.
Learn compliance regulatory standards.
Practice vendor data management skills.
Study client segmentation techniques.

Behavioral Questions

Describe a challenging sales target achieved.
Explain how you handled client objections.
Share an experience managing vendor relationships.
Discuss teamwork in cross-selling scenarios.