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Customer Service - Financial Inclusion

Tata Capital

IndiaOn Site

Original Job Summary

Job Title: Customer Service - Financial Inclusion

Tata Capital is looking for a graduate in any discipline to meet business targets through acquiring and maintaining client relationships.

Key Responsibilities

  • Identify target areas for prospective business.
  • Pre-screen customer segments as per organization norms.
  • Ensure login numbers along with disbursement targets are met.
  • Maintain high customer satisfaction by understanding needs and cross-selling products.
  • Execute sales promotion activities to enhance the TCFSL brand.
  • Build strong internal and external client relationships and promote brand identification.
  • Ensure vendor empanelment and develop relations with new vendors.
  • Develop strong distribution channels.
  • Ensure compliance with all Audit/RBI regulations.

Key skills/competency

  • Customer Service
  • Financial Inclusion
  • Client Relationship
  • Sales Promotion
  • Compliance
  • Audit
  • RBI Regulations
  • Vendor Management
  • Distribution Channels
  • Cross-Selling

How to Get Hired at Tata Capital

🎯 Tips for Getting Hired

  • Research Tata Capital's culture: Study their mission, values, news, and reviews.
  • Customize your resume: Highlight client service and compliance skills.
  • Emphasize sales experience: Focus on cross-selling and promotion achievements.
  • Prepare for interviews: Practice responses about relationship building and vendor management.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software basics.
Understand sales tracking tools.
Study compliance regulations.
Practice data analysis techniques.

Behavioral Questions

Describe a challenging client interaction.
Explain vendor relationship improvements.
Share a successful sales promotion experience.
Discuss handling regulatory compliance pressure.