Customer Service Executive - Business Loans - D... @ Tata Capital
placeIndia
businessOn Site
scheduleFull time
Posted 3 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @tatacapital.com
Recommended after applying
Job Details
Customer Service Executive - Business Loans
Under the guidance of your Supervisor/Manager, you will identify potential business customers, collect and validate documents, log cases in the system following SOPs, and ensure sanction ratios are met as per organizational requirements.
You will also be responsible for meeting customer requirements, cross-selling multiple products, assisting with vendor empanelment and relationship development, and ensuring compliance with all audit and RBI regulations.
- Identify potential business customers with supervisory help
- Collect and validate documents as per organization norms
- Log cases in the system and follow disbursement processes
- Meet sanction ratios and cross-sell multiple products
- Assist in vendor empanelment and maintain RBI compliance
Key skills/competency
- Customer Identification
- Document Validation
- Case Logging
- SOP Compliance
- Sanction Fulfilment
- Cross-selling
- Vendor Relationship
- Audit Compliance
- RBI Regulations
- Teamwork
How to Get Hired at Tata Capital
🎯 Tips for Getting Hired
- Research Tata Capital's culture: Study their mission, values, and recent work.
- Customize your resume: Highlight business loans and customer service skills.
- Follow application guidelines: Adhere strictly to the job requirements.
- Prepare for the interview: Review customer service scenarios and compliance cases.
📝 Interview Preparation Advice
Technical Preparation
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Review SOP and case logging systems.
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Familiarize with document validation software.
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Study RBI and audit compliance guidelines.
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Practice data entry and process management.
Behavioral Questions
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Describe a time you solved a compliance issue.
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Explain your approach to customer validation.
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Discuss a situation managing multiple tasks.
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Share an experience of working under supervision.
Frequently Asked Questions
What does Tata Capital expect from a Customer Service Executive - Business Loans candidate?
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How important is compliance in a role at Tata Capital?
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What skills are key for a Customer Service Executive - Business Loans at Tata Capital?
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How does Tata Capital support new candidates in this role?
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Is prior experience necessary for this Tata Capital role?
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What does the document validation process involve at Tata Capital?
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How is case logging handled in this role?
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What kind of cross-selling is expected in the role at Tata Capital?
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What should applicants know about vendor empanelment?
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How critical are RBI regulations for Tata Capital’s operations?
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