IT Applications Analyst - Workday

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Applications Analyst, Workday role with TaskUs:

Think of yourself as someone who will understand the end-to-end business process and design medium to complex Workday enhancements.

Imagine yourself going to work with one thing on your mind: that you will be the SME for business requests and incidents. You will also participate in analyzing business requirements, and determine the root cause of an issue while proposing the best solution.

Key Responsibilities:

• Tier 2 and 3 support for any business requests and incidents
• Understand the end-to-end business process.
• Determine the root cause of an issue and propose the needed solution.
• Participate in analyzing business requirements - includes scoping, discovery meetings and work estimation.
• Design and implement medium to complex Workday enhancements.
• Create and maintain project documentation - includes root cause and solution or technical design.
• Report and escalate to management as needed.
• Can work independently with very minimal supervision needed.
• Maintains professional and technical knowledge by attending trainings and workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.

Required Qualifications:

• A minimum of 4 years of IT professional administrative and analytical experience which must have included root cause analysis, risk assessment and recommending solution.
• 2 years hands on experience with any ticketing/tracking tools like Manage Engine / Service Now / JIRA.
• At least 4 years configuration experience and solid hands-on exposure with any of the Workday Modules such as Core HCM, Security, Performance Management, Compensation or Time and Absence.
• At least 3 Years of experience from scratch to finish implementation experience enabling the following functional areas and/or business processes such as Hire, Onboarding, Employee Transfers, Termination, Performance review, Goal setting, Compensation review and the like.
• Experienced with Workday objects like: Business Process, Domain Policies, Security roles and groups, Setup Tasks, Workday Documents, Simple and Advanced Reporting including calculated fields, Performance Review Templates, Rating Scales and Calibration or Compensation plans and Merit process and calculations.
• Average to Advanced knowledge and/or practice of SDLC like Waterfall or Scrum methodology.
• Average knowledge and experience of Microsoft Office or GSuite or similar software.
• Average to Advanced project management and organizational skills including attention to detail and multi-tasking skills.
• Clear and effective verbal, written, communication, interpersonal, presentation skills with proven business analytical skills.

Work Location / Work Schedule / Travel:

• WFH Setup, onsite as needed
• Day to Mid Shift Schedule
• Open to any location in India but willing to travel to Chennai office as necessary

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our customers, and our community.

Key skills/competency:

• Workday
• HCM
• IT Applications Analyst
• Business Process Analysis
• Root Cause Analysis
• SDLC
• Project Management
• Configuration
• Workday Security
• Workday Reporting