Google Workspace Engineer

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description Summary

We are seeking a skilled and proactive Google Workspace Engineer to manage and optimize our organization's Google Workspace (GWS) environment. This role will be responsible for overseeing user accounts, managing security settings, and ensuring seamless functionality of key GWS applications like Gmail, Drive, and Meet among others. You will serve as the subject matter expert (SME) for Google Workspace and related systems, collaborating across teams to deliver technical solutions and ensure the productivity and security of our organization's digital ecosystem.

Key Responsibilities

• Global Subject Matter Expert (SME): Lead and provide expertise in the administration, deployment, and implementation of Google Workspace solutions across the enterprise.
• System Administration & Maintenance: Oversee the daily operation of the GWS ecosystem, including the GWS admin console, third-party tools, and internal utilities.
• Cross-functional Collaboration: Act as the primary point of contact with Google product managers, strategists, tech support, and outsourced vendors. Collaborate to evaluate and recommend new GWS features, enhancements, and best practices.
• Enterprise Solutions Rollout: Lead the implementation of custom solutions that integrate GWS functionality and improve enterprise productivity.
• Incident & Issue Management: Manage the resolution of escalated issues related to GWS, coordinating with internal technical teams and Google support. Provide detailed impact assessments and resolutions for high-priority (P1/P2) incidents.
• Mobile & Endpoint Management: Administer Google's Enterprise Mobility Management (EMM) environment, manage device enrollments, resolve complex mobile OS issues, and maintain oversight of Google Chrome endpoints and associated device management.
• Analytics & Reporting: Set up and maintain Google Analytics digital properties, enabling dashboards and reports. Troubleshoot and resolve any reporting discrepancies or issues related to data accuracy.
• Identity & Access Management (IAM): Oversee and optimize GWS account management processes, integrating them with enterprise Identity and Access Management (IAM) systems. Continuously improve processes to streamline GWS account lifecycle management.
• Security & Compliance: Collaborate with the Information Security team to enforce security policies, including cross-platform controls, audit procedures, and secure app management.
• App Management: Manage the publishing, revocation, and updates of apps and extensions within the enterprise mobile and Chrome app stores.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 5+ years of hands-on experience in Google Workspace administration. 5+ years of experience in messaging administration. 3+ years of experience in Mobile Device Management (MDM) administration.
• Technical Expertise: Advanced knowledge in Google Cloud Platform; GAM scripting capability; In-depth knowledge of messaging infrastructure, mail transfer protocols, spam/phishing/virus protection, and email access protocols. Strong understanding of Google Workspace's capabilities, including Google Admin Console, Drive, Meet, and other GWS apps.
• Skills: Excellent communication skills, both written and verbal, with the ability to work effectively within a team environment. Strong problem-solving skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Google Workspace certification or other related certifications.
• Experience working with enterprise-level security tools and processes.
• Familiarity with Google Analytics setup and reporting.

Additional Information

• Willingness to participate in a rotating on-call schedule for incident management and flexibility on shift schedule assignment (night shift and weekend schedule).
• Project handling and Change management awareness until successful deployment with pre-checks and post implementation.

Key skills/competency

• Google Workspace Administration
• Google Admin Console
• Identity and Access Management (IAM)
• Mobile Device Management (MDM)
• GAM Scripting
• Google Cloud Platform (GCP)
• Messaging Infrastructure
• Security Policies
• Google Analytics
• Incident Management