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Customer Support Associate

Taskify

HybridHybrid

Original Job Summary

Customer Support Associate

Taskify is hiring a Customer Support Associate to evaluate AI-generated chat or email responses, annotate tone, empathy, and clarity, and suggest better phrasing for customer engagement.

What You’ll Do

  • Evaluate AI-generated chat or email responses.
  • Annotate tone, empathy, and clarity.
  • Suggest improved phrasing for customer engagement.

Who We’re Looking For

  • Bachelor’s degree required.
  • Excellent communication skills.
  • Interest in conversational AI.

Key skills/competency

  • Customer Support
  • AI Evaluation
  • Communication
  • Annotation
  • Empathy
  • Clarity
  • Conversational AI
  • Problem Solving
  • Remote Work
  • Attention to Detail

How to Get Hired at Taskify

🎯 Tips for Getting Hired

  • Research Taskify's culture: Study their mission and values online.
  • Customize your resume: Highlight customer support and AI skills.
  • Demonstrate empathy: Provide examples in your application.
  • Prepare for interviews: Review conversational AI trends and techniques.

📝 Interview Preparation Advice

Technical Preparation

Review AI and chatbot tools.
Understand conversational AI mechanics.
Practice annotating digital communications.
Familiarize with response evaluation methods.

Behavioral Questions

Describe a time you solved a conflict.
Explain how you manage customer feedback.
Discuss handling ambiguous information.
Share experience with team collaboration.