Technical Support Engineer Intern
Tanium
Job Overview
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Job Description
Overview
As a Tanium Technical Support Engineer Intern, you will support Tanium’s world-class customer organization. You will be responsible for ensuring customer satisfaction and retention for enterprise customers including the U.S. Department of Defense and over half of the Fortune 100.
What You’ll Do
- Work with a 1:1 mentor TSE to address real-world customer problems in security, operations, asset management, and risk management.
- Triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations.
- Support efforts in security (forensics, cyber threat intelligence, incident response), operations (compliance, vulnerability scanning, patching, integrity monitoring), and general automation.
- Assist customers with Tanium platform/module upgrades.
- Partner with other TSEs on assigned cases and shape special projects with peer interns impacting customer experience.
- Learn product technology, support, operate and integrate it while rigorously testing solutions in a home lab environment.
What We’re Looking For
You must be authorized to work in the U.S. and available full-time from June 8, 2026 to August 14, 2026. You should have some experience with endpoints, networking, or operating systems/servers, and a passion for creating excellent customer experiences. IT helpdesk experience is preferred. Interns come from varied backgrounds including Computer Science, IT Networking, Intelligence and Cyber Operations, Industrial Engineering, and more.
About Tanium
Tanium delivers the industry's only true real-time, cloud-based endpoint management and security offering. The platform is seamless, autonomous, and trusted by Fortune 100 organizations, top US retailers, commercial banks, and branches of the U.S. Military. Tanium blends IT and Security operations to reduce complexity, cost, and risk while partnering with major technology companies, system integrators, and managed service providers.
Additional Benefits
- Competitive hourly rate of $27-$30 per hour.
- Housing stipend, 401k matching, and monthly communications allowance.
- Hybrid work schedule requiring 3 days on-site in Addison, TX, Emeryville, CA, or Bellevue, WA.
- Volunteer Time Off after 90 days for community contribution.
Key skills/competency
- Technical Support
- Customer Satisfaction
- Triage
- Root Cause Analysis
- Security
- Networking
- Incident Response
- Automation
- Documentation
- Mentorship
How to Get Hired at Tanium
- Customize your resume: Highlight technical support and customer service skills.
- Research Tanium: Understand their real-time security platform and culture.
- Practice technical scenarios: Prepare for troubleshooting and root cause analysis discussions.
- Prepare for behavioral questions: Reflect on past teamwork and independent projects.
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