Level 1 Production Support Analyst
@ Tango

Hybrid
$80,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @tango.com
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Job Details

Job Overview

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.

tango is seeking a Level 1 Production Support Analyst with strong Microsoft technologies and healthcare domain knowledge to join our growing team.

Key Responsibilities

  • Serve as the first point of contact for production incidents, service requests, and support tickets.
  • Perform first-level triage to identify root causes, resolve issues, and escalate when needed.
  • Collaborate with internal teams and external partners to ensure timely resolutions.
  • Support systems built with Microsoft .NET technologies, React, SQL Server, IIS, and Azure.
  • Execute SQL queries for data validation, cleanup, and reporting.
  • Maintain compliance with HIPAA, CMS regulations, and PHI protection.
  • Monitor system performance and document issue resolutions.
  • Participate in on-call rotations and lead resolution calls.

Required Qualifications

  • U.S. citizenship due to production environment access.
  • Experience in production support using Microsoft technologies in healthcare.
  • Solid understanding of SQL, IIS, Azure, and React troubleshooting.
  • Familiarity with healthcare regulations including HIPAA, CMS, and PHI.
  • Strong troubleshooting, communication, and customer service skills.

Preferred Qualifications

  • Background in Home Health.
  • Experience with enterprise-scale healthcare systems support.
  • Familiarity with ServiceNow, FreshService, or similar ticketing systems.

Success Measures

  • High first-contact resolution rate.
  • Positive stakeholder feedback.
  • Timely escalation and resolution of incidents.
  • Proactive identification of recurring issues.

Join Us

This is an opportunity to work at the intersection of healthcare and technology. If you enjoy solving problems in a fast-paced environment and have a deep understanding of both technology and compliance, we’d love to hear from you.

Key skills/competency

Microsoft, SQL, IIS, Azure, React, Healthcare, HIPAA, CMS, Troubleshooting, Production Support

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How to Get Hired at Tango

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to Microsoft and healthcare.
  • Highlight compliance experience: Emphasize HIPAA and CMS expertise.
  • Showcase technical skills: Detail experience with SQL and Azure.
  • Research tango's culture: Understand mission and growth plans.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft .NET and Azure documentation.
Practice SQL query development and troubleshooting.
Familiarize with React and IIS configurations.
Set up test environments for incident simulations.

Behavioral Questions

Describe a high-pressure support call experience.
Explain a time you collaborated cross-functionally.
Share an example of problem-solving under ambiguity.
Discuss a situation resolving compliance issues.

Frequently Asked Questions