Fraud Operations Analyst

About Tango

Tango is a successful, market-leading live-streaming Platform with over 450 million registered users, operating in an industry projected to reach $240 billion in the coming years.

This B2C platform leverages best-quality global video technology, enabling millions of talented individuals worldwide to create live content, engage with fans, and monetize their skills.

Founded in 2018, Tango Live Stream is powered by more than 450 global employees, fostering a culture of growth, learning, and success.

The Tango team is a dynamic mix of hard workers, creative thinkers, energizers, geeks, overachievers, and athletes, all dedicated to elevating our app from "one of the top" to "the leader."

At Tango, the word "impossible" is not in our vocabulary. We believe success is a challenging journey fueled by dedication, team celebrations, critical releases, and, most importantly, our users' smiles, which we witness in real-time across the globe.

Do you want to join the party?

Role: Fraud Operations Analyst

As a Fraud Operations Analyst at Tango, you will play a crucial role in safeguarding the platform's integrity and user trust by detecting and preventing fraudulent activities across paying and payout processes. Your analytical skills will be vital in investigating suspicious behavior, enhancing fraud prevention strategies, and collaborating with cross-functional teams to maintain a secure and thriving environment.

Responsibilities

• Monitor paying & payout activities and user behavior to identify and prevent fraud.
• Conduct thorough investigations of suspected fraudulent activities.
• Prepare reports on fraud trends, mitigation efforts, and success metrics.
• Analyze, review, and assess the effectiveness of existing fraud prevention measures, and recommend improvements as needed.
• Handle escalations and act as a focal point for fraud-related issues.
• Collaborate with diverse teams, provide feedback and guidance for relevant stakeholders, and improve practices.
• Create and maintain monitoring capabilities and practices to detect suspicious activities.
• Generate and utilize data-driven insights to enhance decision-making processes and improve the effectiveness of fraud prevention efforts.
• Stay up to date with industry trends and emerging fraud risks to proactively adapt and improve fraud prevention strategies.

Requirements

• 3+ years of experience in risk/payments domains (such as Chargeback Specialist or Fraud prevention Analyst) – MUST.
• Proficiency with data analysis and data visualization tools, such as Excel, SQL, Looker, and Tableau.
• Excellent SQL skills and ability to identify patterns within large datasets & to conduct data investigations.
• Strong understanding of payment processing systems, transaction lifecycles, and industry-standard fraud prevention tools and techniques.
• A detail-oriented and proactive approach to problem-solving.
• Effective communication skills for collaborating and presenting findings to non-technical stakeholders.
• Ability to work independently and adapt to a fast-paced, dynamic environment.

Key skills/competency

• Fraud Prevention
• Risk Management
• Payment Processing
• Data Analysis
• SQL
• Looker
• Tableau
• Chargeback Management
• Investigative Skills
• Stakeholder Collaboration