Fraud Operations Analyst

About Tango

Tango is a successful, market-leading live-streaming Platform boasting over 450 million registered users, operating in an industry projected to reach $240 billion in the coming years. Our B2C platform, built on cutting-edge global video technology, empowers millions of talented individuals worldwide to create live content, engage with their audience, and monetize their skills.

Founded in 2018, Tango Live Stream is driven by 450+ global employees fostering a culture of growth, learning, and success. The Tango team is a dynamic mix of hard workers, creative thinkers, energizers, geeks, overachievers, and more. We relentlessly push boundaries to elevate our app from 'one of the top' to 'the leader'. Our work philosophy rejects the word 'impossible'; we believe success is a challenging journey marked by dedication, team celebrations, significant releases, and, most importantly, the smiles of our users, which we witness in real-time across the globe.

Do you want to join the party?

Responsibilities of a Fraud Operations Analyst

• Monitor paying and payout activities, alongside user behavior, to proactively identify and prevent fraud.
• Conduct thorough investigations into suspected fraudulent activities.
• Prepare comprehensive reports detailing fraud trends, mitigation efforts, and success metrics.
• Analyze, review, and assess the effectiveness of existing fraud prevention measures, recommending improvements as necessary.
• Handle escalations and serve as a central point of contact for all fraud-related issues.
• Collaborate with diverse teams, providing feedback and guidance to relevant stakeholders to improve practices.
• Create and maintain robust monitoring capabilities and practices to detect suspicious activities.
• Generate and utilize data-driven insights to enhance decision-making processes and improve the overall effectiveness of fraud prevention efforts.
• Stay current with industry trends and emerging fraud risks to proactively adapt and refine fraud prevention strategies.

Requirements for a Fraud Operations Analyst

• 3+ years of experience in risk/payments domains, such as a Chargeback Specialist or Fraud Prevention Analyst – MUST.
• Proficiency with data analysis and data visualization tools, including Excel, SQL, Looker, and Tableau.
• Excellent SQL skills and a proven ability to identify patterns within large datasets and conduct thorough data investigations.
• Strong understanding of payment processing systems, transaction lifecycles, and industry-standard fraud prevention tools and techniques.
• A detail-oriented and proactive approach to problem-solving.
• Effective communication skills for collaborating and presenting findings to non-technical stakeholders.
• Ability to work independently and thrive in a fast-paced, dynamic environment.

Key Skills/Competency

• Fraud Prevention
• Risk Management
• Payment Processing
• SQL
• Data Analysis
• Data Visualization
• Chargeback Management
• User Behavior Analysis
• Investigation
• Industry Trends