Entry Level Customer Success Manager @ Tangent
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About Tangent
Tangent is a social impact platform that connects jobseekers with industry expert mentors. It helps individuals from socially diverse backgrounds break into tech by providing free mentoring for CV, applications, and interview strategies.
What is the Entry Level Customer Success Manager Role?
This role is perfect for graduates, non-graduates, and career changers who are passionate about helping jobseekers succeed. As a Customer Success Manager at Tangent, you will:
- Guide new clients through onboarding processes.
- Build strong, long-lasting client relationships.
- Understand and fulfill client needs.
- Demonstrate the value of Tangent's services.
- Drive product adoption and client engagement.
- Identify and resolve client issues.
- Track performance metrics and report on achievements.
- Collect feedback and advocate for Tangent.
Why Join Tangent?
Join a rapidly growing company offering a competitive salary, uncapped commission, and a comprehensive benefits package. Enjoy career advancement opportunities, personal development, and share ownership in a dynamic environment.
Key Skills/Competency
Customer Onboarding, Relationship Management, Client Retention, Communication, Problem Solving, Value Demonstration, Engagement, Reporting, Feedback Collection, Mentoring
How to Get Hired at Tangent
🎯 Tips for Getting Hired
- Research Tangent's culture: Study mission, values, and recent news.
- Customize your resume: Highlight customer success and mentoring skills.
- Prepare for interviews: Focus on problem solving and relationship management examples.
- Emphasize adaptability: Show openness to learn and grow.